Maila Concepcion

MAILA CONCEPCION Technical Consultant Team & Project Manager Office Admin - EVA CAREER PROFILE I'm an experienced Process Development and Food Technology consultant with an extensive background not only in food, but also in the BPO industry and UpWork. I am also, a committed and WORK HISTORY Admin Officer - EVA - Email/Social Media/Website Mgmt, Market Reseach SURGE CHAMPIONS DECEMBER 2016 - PRESENT HACCP Certification Consultant COCOBURG LLC APRIL 2017 - MAY 2017 dependable virtual assistant with 3 years of good track and verifiable Customer Service Representative record of experience, currently looking ICON - SKY CUSTOMER SERVICE for a team / client where I can be of 2016 good addition. I am hard-working, driven, loyal and honest. Quality Analyst - Web & Market Research FindTheBest.com (now Graphiq) FINDTHEBEST.COM MAY 2012 - OCTOBER 2014 CONTACT INFORMATION Freelance Virtual Assistant/Research Analyst/Data Entry Mobile: (- UPWORK, PARAG KHANNA Email:- 2009 Address: Manggahan, Pasig City Skype ID: live:mdanugrao72 Research / Quality Assurance Officer BI-BI FOODS CORPORATION 2006 TO 2009 EDUCATION BACKGROUND POLYTECHNIC UNIVERSITY OF THE PHILIPINES BACHELOR OF SCIENCE IN FOOD TECHNOLOGY, Class of 2003 D.O.S.T. (Department of Science and technology) Scholar - Batch 1999 HIGHLIGHTED SKILLS - Email Handling - Technical Writing - Social Media Management/Imagery - Technical Documentation - Website Management - Customer Service - Event Management - Administrative Support - Excellent Communication Skills - Email Handling - Troubleshooting - Calendar Management - Service and Support - Internet Research - Strong Work Ethic - Great Attention to Detail - Process Improvement ONLINE COLLABORATION TOOLS Business: Google’s product suite, including Google Apps for Business, OfficeLive, MS Office, Office 365, Sharepoint, OneDrive Project Management: TeamworkPM, Asana Email Marketing: ConstantContact, SendInBlue Meeting/Live Training Apps: GoToMeeting, Teamviewer, Moxtra, Zoom Messaging: Slack, Skype, Hangouts, Zoom, MS Teams CRMs: Contactually, HubSpot CS/HelpDesk: Zendesk, Keeping.com Image and Video Editors: Camtasia Studio, TechSmith Capture, Canva SaaS CMS: WordPress Social Media: HootSuite, FB Insights Survey Software: SurveyMonkey, Google Forms, Google Surveys REFERENCES Available upon request.