Maiel Cervantes

MAIEL CERVANTES Virtual Assistant, Recruitment Specialist, Lead Generator, Sourcer RELEVANT EXPERIENCE Earnst & Young - Senior Global Talent Consultant CONTACT-- Calumpit, Bulacan, Central Luzon, Philippines September 2022 – Present (Rendering) Leads Generation LinkedIn Recruiter Sourcing Talent Pooling Interviewing Pre-Qualified Candidates Monitoring Reporting Process Improvement Perceptive professional with background in researching and advising on matters critical to Cold-calling potential candidates • Advertised and managed position listings, organizing interviews with suitable candidate career growth. Active listener, negotiator and interviewer Pineapple Staffing - Business Virtual Assistant captures fascinating insights to The Insurance Professionals - April 2023 to Feb 2024 inform decision-making Cold-calling Email Management Reporting APPLICATIONS USED Taking Payments Insurance Quoting Training Task Us - Project Manager- North Cluster February 2022 – September 2022 • PH market Scan Lead • Virtual Recruitment Hub Lead • People Management (6 Specialists) • Data Gathering and Reporting • Social Media PH POC • Vendor Coordination • Event Coordinator (Job Fair, Caravan, Promotions) EDUCATION BACKGROUND Diploma in Information Technology Task Us - Sourcing Specialist December 2019 – January 2022 • Leads Generation • Guerilla Facebook Activity Integrated Innovation in Hospitality • Talkpush Management College Inc. Philippines - • Virtual Recruitment Hub POC June 2014 – April 2016 • End of Day Report • Conducting Callouts • Conducting Market Scans CORE QUALIFICATIONS • External Referral Program POC Customer Service/ Technical Concentrix – Senior Sourcing Specialist Support October 2016 - December 2019 Cold Calling Delivering 5-Star Customer Service Project Management Market Research File and Records Management ACCOMPLISHMENTS • Used Microsoft Excel to develop inventory tracking spreadsheets. • Supervised team of 8 staff members. • Product Promotion - Up-sold products and motivated customers to upgrade current product plans. • Philippine competito Developed strong communication and organizational skills through working on group projects. • Conducting Off Site Visits to Business Partners • Meeting with the potential Business Partners and XRP partners for Info sessions • Providing ramp updates to existing Business Partners and XRP Partners • Managing a group of Head Hunters for offsite events • Market Research • Planning, Process Improvement • End of Day Reporting Teletech – Customer Service Representative June 2016 – October 2016 • Updated account information to maintain customer records. • Provided primary customer support to internal and external customers. • Responded to customer requests for products, services, and company information. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Answered a constant flow of customer calls with minimal wait times.