Maicha Estayan

Maicha Ramos Estayan 538 Barangay Concepcion, San Pablo City, Laguna - •-Profile Experienced in providing quality customer service in a fast-paced environment. Has a good track record of exceptional service and attention to detail in accordance to company’s protocols. Seeking for a position with an organization that would provide me with maximum growth and learning as I contribute my great efforts in helping the development of the esteem of the company. Key Skills & Relevant Training • Customer Service • Advanced Computer Skills • Interpersonal Skills • Telephone Skills • Education Bachelor of Science in Computer Science April 2008 SAN PABLO COLLEGES City of San Pablo, Laguna Key Experiences ACCENTURE INC. (JUNE 19,2023 – PRESENT) Software Engineer Associate / Test Automation Engineer ➢ Basic knowledge in Angular/ReactJS Framework ➢ Basic knowledge in building website using HTML, CSS and Javascript ➢ Make testing better by turning it into a smooth and ongoing quality control process. Use quality methods, tools, and ways of working to make sure testing is accurate and reliable. Use smart and automated testing methods to predict issues and make testing more efficient. Ensured software quality by testing an application. Reviewed requirements and made detailed plans for testing. Created and ran tests to check if the software worked as expected. Reported any issues found during testing. Worked with developers to fix issues and retest the software. Made sure changes to the software didn't cause new problems. Checked if the software was ready for release. Kept records of testing and talked to others about testing progress. Rustan Coffee Corporation Starbucks SM City San Pablo Barista/ Barista Trainer (August 2017 -June 15, 2023) ➢ provides legendary customer service to all customers. ➢ provides customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. ➢ operate cash registers and credit card machines. ➢ Train new team members with positive reinforcement, respectful and encouraging coaching. ➢ Conducts one on one tutoring sessions for new employees. The SM Store, SM BF Paranaque –Sucat, Paranaque City Telephone Operator/Pager (Dec 2013 – May 2014) ➢ ➢ ➢ ➢ ➢ ➢ ➢ Provided morning briefing to employees. Product promotion throughout the day Provided routine customer reminders. Intercommunication within employees via radio Interdepartmental calls with an average of 100 calls/day Inbound and outbound calls Customer interaction Technical Skills and Personal Attributes Computing: Advanced skills in Word, PowerPoint, Adobe Photoshop Other Skills: Effective communicator with a variation of communication styles Personal Attributes: Flexible, Strong Morals, Honest, Reliable Professional References Available upon request.