MAICA PLAZA
VIRTUAL ASSISTANT | E-COMMERCE SUPPORT | SOCIAL MEDIA & ADMIN MANAGEMENT
Detail-oriented and proactive Virtual Assistant with experience in Executive Support, e-commerce
administration, social media management, and lead generation. Skilled in streamlining workflows with speed
and accuracy. Seeking to leverage strong organizational and communication skills to provide efficient, highquality support in a fully remote environment while contributing to business growth and productivity.
AREA OF EXPERTISE
E-commerce Administration
Executive Virtual Assistance
Social Media Management
Lead Generation & Outreach
Data Entry & Workflow Optimization
Marketing Support
PROFESSIONAL EXPERIENCE
E-COMMERCE ADMINISTRATIVE ASSISTANT ( Shopify)
GCCT ASSETS
February 2025 - August 2025
Managed day-to-day store operations through Shopify, facilitating end-to-end seamless workflow.
Processed and fulfilled customer orders with high accuracy and attention to detail.
Managed dropshipping by emailing suppliers on new orders and following up to ensure on-time
fulfillment, reducing delays and maintaining customer satisfaction.
Tracked customer reviews and allowed quick issue resolution, resulting in increased satisfaction.
Managed inboxes and tracked campaigns through Klaviyo, lifting engagement and facilitating plans
in marketing.
Optimized store performance through increased product pages, improved website navigation, and
user interface.
Analyzed sales and product execution data to make business decisions and identify growth
opportunities.
Up-to-date product listings and inventory records.
Supported social media management increasing online presence and customer interactions.
Designed marketing visuals and video editing to make interesting content for promotions and
campaigns.
EXECUTIVE VIRTUAL ASSISTANT | LEAD GENERATION SPECIALIST
August 2024 - January 2025
DM FINANCIAL PLANNING
Managed and organized calendars to schedule meetings and appointments efficiently.
Conducted lead generation to identify potential clients and business opportunities.
Competitive Data Gathering
Create spreadsheets and prepare documents.
Sent bulk emails for marketing and client outreach campaigns.
Managed social media accounts to enhance brand presence and engagement
Designed graphics for promotional materials and social media content.
Edited videos for marketing and branding purposes.
LEAD GENERATION SPECIALIST
June 2024 - July 2024
Data management with accuracy and meticulous to detail, ensure that data is always accurate.
Proficient using tools like sales navigator, Exapandy.IO, Apollo, Snov.IO, GetEmail.
ADMINISTRATIVE SUPPORT AID
January 2023 - March 2024
Supported administrative tasks to streamline office operations.
Assisted in product quotation by gathering and comparing supplier pricing.
Performed data entry to maintain accurate records and documentation.
Managed inventory tracking to ensure efficient stock monitoring and organization.
EDUCATION
Bachelor of Business Administration
Major in Finance
August 2023 - June 2024
Financial & Analytical: Finance Reporting, Budgeting, Forecasting, Investment and Risk Analysis,
Cost Control
Business & Management: Strategic planning, operations management, data-driven financial
decisions, economic and market analysis Performed data entry to maintain accurate records and
documentation.
Technical Skills: Microsoft PowerPoint, Excel, Word, data analysis
Online Courses and Training
Aug 2024 - October 2024
General Virtual Assistant
Data Entry
Social Media Manager
Administrative Assistant
Appointment Setter
CORE SKILLS
Basic Computer Literacy and Software Proficiency
Strong Organizational Skills
Excellent communication and interpersonal abilities
Detail-oriented with a high level of accuracy in numerical data analysis
Ability to work effectively both independently and as part of a team
CERTIFICATES
General Virtual Assistant Training
PRO VA PHILIPPINES
Data Entry Skill Training
UNIFY GEN PH
SMM, Administrative
Assistant, Appointment Setter
Skills Training
CLAIRVOYANCE
OCTOBER 2024
SEPTEMBER 2024
AUGUST 2024
