MAICA
ORTEGA
SALES &TECHNICAL MANAGEMENT
EXPERIENCE
2021 - SUTHERLAND GLOBAL SERVICES
Present LEAD-CS PHONE
Responsible for assuring that Consultants are up to date when it
comes to process and product knowledge.
Provides guidance on how my area of capability can resolve an
organization need by sending action plans.
Tapped to handle CDT Pilot for 3 months and will resume once GD
tool gets fixed.
Provides assistance to Premier Services and IEA Operations'
Team Managers.
ABOUT ME
Resourceful Technical Coach who
consistently meets and exceeds
productivity goals. Proven capacity
to troubleshoot issues. Maintains a
high level of professionalism,
patience and efficiency to minimize
customer dissatisfaction and
increase customer loyalty.
2020
Provided sales and technical support through phone calls,
specific to website design, domains and email.
2019
Provided customer support/resolution and customer care through
phone calls for a financial account.
CONCENTRIX
SUBJECT MATTER EXPERT
Facilitated successful orientation and implementation of process
and Skype’s best practices.
SKILLS
Responsible for assuring that Tier 1 agents are up to date when it
comes to process and product knowledge.
Providing guidance on how my area of capability can resolve an
organization need by sending action plans.
Responsible for the team if the Team Leader is on leave.
Provide Daily Attendance and End of Day report for the handled
team.
Conducts 1-1 coaching focused on performance.
2016
CUSTOMER SERVICE REPRESENTATIVE / MS WINDOWS
TECHNICAL SUPPORT
Ensures and provide customer support for Microsoft and Skype
customers.
Provided customer support/resolution, technical support
specialized in Windows Operating System and customer care.
Offers Microsoft products to provide quality assistance to
Microsoft customers.
CONTACT
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SYKES ASIA
CUSTOMER ASSOCIATE
2019
Leadership
Experience in Technical Service
Excellent in Communication Skills
Conflict Resolution
Decision Making
Critical Thinking
DNS
Microsoft 365
MS Windows
TECH AND SALES SUPPORT
2015
IOPEX TECHNOLOGIES
CUSTOMER SERVICE
Provided customer support/resolution, technical support and
customer care.
EDUCATION
MFI FOUNDATION INC.
TRAINING FOR WORK SCHOLARSHIP PROGRAM (TWSP)
May 2019 | Web Development
OUR LADY OF FATIMA UNIVERSITY- | Bachelor of Science in Nursing
