Maica Ortega

I am excited to know of your need for a customer service specialist. My name is Maica and I’ve been part of the customer service industry for over 4 years. I have worked with companies such as Microsoft Skype and Microsoft Windows .

This job reminds me of my previous work experience as a phone, chat and email support for billing and technical with Microsoft Skype. This requires multitasking and efficiency since we perform verification, review account records and early detection and prevention of fraud or suspected transactions.

I was then promoted as a subject matter expert and my task also includes supporting agents and handling supervisory technical issues, accounts and billing and product inquiries.

To add more, I have a personal room furnished with all kinds of virtual purpose elements like a professional computer, headset and a strong internet connection to ensure my availability.

I would say that my experience from the previous years working in the same field of customer service enables me to play a valuable role in expanding the business. I am fully committed as a freelancer and ready to accept the job at any time and I am amenable to shifting schedules.