Mai Nazem

Self-motivated and dynamic professional with over 10 years of experience in telecommunications and customer service. Demonstrated expertise as a Customer Support Team Leader, effectively managing and motivating teams to achieve exceptional customer service results. Proven track record in performance management, training, and implementing process improvements to enhance team productivity and customer satisfaction. Skilled in handling complex escalations, resolving conflicts, and maintaining high customer satisfaction ratings. Proficient in various CRM software and project management tools, with a strong ability to work independently and collaboratively in fast-paced environments. Bilingual in English and Arabic, with additional proficiency in Korean.