Mai Mohamed Mohamed Ibrahim Halawa
*Date of Birth: 14/4/1987
*Marital status: Single
*Religion: Muslim
*Nationality: Egyptian
*Address: 5st 9 Road, El-Maadi, Cairo, Egypt.
*Personal email:-*Business email:-*Cell phone:-
Profile:
Top performing E-learning/digital Project Manager who is dynamic, organized and an over
achieving leader with more than 11 years of experience in a variety of Project Management,
Localization, and Digital Content Development.
The PM’s main purpose is to lead the production teams (AV, Development,
Instructional Design and Content Specialists), to create interactive content and
develop assessments and other media that meet Nahdet Misr requirements, exceed
expectations and is delivered to schedule and Budget. Another main purpose is to stay
up-to-date with latest E-learning trends in the market, E-learning authoring tools, new
LMSs, and a sense of where the market is heading to, searching on
competitors’ eLearning best practices.
Key
Competencies:
Education:
Professional
Trainings &
Courses:
Digital Content Development and Creation
Localization
Client Relationship
Project Management
Digital Marketing & SEO
Proficient in Adobe Creative Suite and eLearning software such as Articulate Storyline,
Rise, Adobe Captivate
-High Education: Bachelor of Al-Alsun (languages) faculty- English department, Ain Shams
University,-, Grade: good.
-Oracle Database 11g Comprehensive Introduction Course: retrieve and manipulate data
efficiently using SQL Developer, 2010.
-CRM Siebel Customer order management: product admin course (basic knowledge),
2010.
-Post Graduate Diploma: Legal and UN translation Diploma at AUC 2011, Grade: Very
good.
-Web Business Development and Marketing Course including HTML, Cascading Style
Sheets (CSS), Adobe Dreamweaver, Google Analytics and Google AdWords, 2012.
-Online Diploma in Business Management and Entrepreneurship including (Budgeting,
Profit and loss Statements, Accounting Principles, Operations management and Talent
Acquisition), 2012.
-Oracle and SAP software backend and frontend testing and configuration-
- Online Project Management Professional Diploma at PMI, March 2017.
-Visual Design workshops in Adobe Creative Suite and eLearning software such as
Articulate Storyline, Rise, Adobe Captivate, 2020.
-Technical workshops in Basic HTML and Java programming, 2021.
Career
Summary:
- E-Learning/
Digital Project
Manager
1- Evaluate effectiveness of training courses, including participating in industry reviews
(Nahdet Misr
Publishing Group,
2020- up-to-date)
3-
2-
4-
5678-
9-
and curriculum oversight committees.
Collaborate with business partners and subject matter experts to design, develop,
implement, and evaluate learning solutions.
Apply solid instructional design skills and effectively use learning principles and
creativity to design courses that transfer knowledge and engage participants in the
learning process.
Develop and execute multiple project plans simultaneously, identify appropriate team
members, assign and drive task completion, and oversee the completion of project goals
within an established timeline.
Develop and maintain positive working relationships and build credibility with team
members, partners, support teams, and client areas.
Visualize instructional graphics, the user interface and the finished product
Load, test and troubleshoot and provide technical support for e-learning courseware on
the host LMS
Facilitate training programs in international/domestic locations for audiences at all
levels of the organization within client areas as needed using a variety of facilitation
techniques and methods.
Leverage multiple software applications to effectively and efficiently design learning
solutions.
Educational Projects:
1- MOE KSA Math, Arabic, and Science Curlicue for Tatweer, grade 3-10
2- USAID/WISE vocational Curlicue (Renewable Energy G10
3- MOE Egypt Arabic and English Curlicue grade 1-4
- Project
Management
Section Head
(Arabize for
localization and
translation, April-)
Main duties as Project Management Section Head are as follows:
1- Define Project Management process and procedures within the framework of the
company policy and ISO standards.
2- Develop performance plans and evaluations of employees to assure equity of individual
employee performance objectives and in coherence with Company standards.
3- Assist with budget, staff, training and other resources necessary to accomplish the
objectives of the running projects.
4- Conduct interviews, select and train staff to provide quality results for the company.
Main duties as Project Team Leader for Oracle & SAP Software and CUP curricula
5- Manage the entire localization project life cycle including vendor selection, budget
forecasting and approval, procurement; working directly with software development
teams, track localization/internationalization issues & defects, and invoicing.
6- Deliver results against a defined scope of work that includes measurable ROI,
performance reporting, and HR development.
7- Provide input on management of existing linguistic assets (glossaries, style guides,
TMs), processes and related issues
8- Analyze quality issues and determine further corrective and preventative actions
through RCAs.
9- Define SME (Subject Matter Experts) requirements based on source complexity and
content type and working closely with them for books LSO, content development and
contextualization based on Ministries of Education requirements.
Ops- Process Senior
SME and Escalation
Commit Lead
(Cisco CS accountXceed outsourcing,-)
1- Leading 35 agents in booking team to achieve Cisco EMEA commit numbers on
weekly, monthly and quarterly basis.
2- Providing ad hoc training, supporting sales key performance indicators and metrics
improvement initiatives.
3- Planning and coordinating all technical escalation support activities to ensure constant
cover of all levels of expertise and center locations.
4- Focusing on improving the customer experience by reducing the number of
escalations and complaints.
Senior Translator and
Reviser
(AUC-translation
department-
as part timer)
1- Translate and review a wide variety of texts (promotional material, product
information, Software and Help in addition to Legal documents.
2- Review translations done by other translators and freelancers and provide coaching to
improve their skills.
3- Proofread and approve translated material for printing and publishing.
4- Contribute to creating and enriching an in-house terminology database.
- Cisco CS Global
Languages:
-Translating, editing and proofreading from EN into AR and vice versa.
-Expert in many CAT tools such as Trados, wordfast, transit, Memsource and oracle
Hyberhub.
Arabic: Mother tongue
English: Excellent command of both spoken and written English
Italian and French: Fair
Honors & Awards:
-
Quality Award: in recognition of achievement of best quality in 2009 from Xceed operations Manager and Cisco
Vendor Manager.
Cisco Award Certificate: in recognition of outstanding results and dedication in Q3 FY10 to Cisco’s Sales and
booking Success from Xceed Service Delivery Manager and Cisco Vendor Manager.
Leading Commit Award: in recognition of commit results and support to Cisco booking team during quarter end
(Q4FY11/Q1FY12) from Xceed Service Delivery Manager and Xceed CCM.
“Arabize Employee of the month” Award after 6 month-probation, in a recognition of commitment and
professionalism.
“Arabize Employee of the year” for 2017 in a recognition of high performance and client satisfaction as project
Manager.
Top Performer for 2021 as E-learning Project Manager from NMG (Nahdet Misr Publishing Group) for delivering
first vocational digital curriculum for WISE/USAID program in Egypt and Middle East. Program Link:
https://www.usaid.gov/egypt/fact-sheets/workforce-improvement-and-skills-enhancement-wise
Other Details:
-
Having valid driving license in Egypt.
Willing to relocate.
Ready for hiring with one-month notice period.
References are available upon request.
LinkedIn Profile:
With more than 6 K connections in business management, Localization, and professional entrepreneurs.
https://www.linkedin.com/profile/view?id=-&trk=nav_responsive_tab_profile
