Mahnoor Janjua

MAHNOOR JANJUA Vir tual Assistant Email Phone Number - - Mahnoor Janjua - LinkedIn Profile About Me Step into my Virtual Assistant Portfolio, where I combine efficiency with excellence to streamline your operations and optimize your virtual workspace. With a strong focus on customer service and administrative support, I specialize in managing service email concerns, inputting details, files, and certificates into management software, and processing endorsements, billing, and cancellations with precision. I am adept at managing schedules, data entries and taking care of customer service tasks through phone calls, emails, and inquiries. Skills Expertise in managing multiple calendars, coordinating appointments, handling email management, data entries, and ensuring timely follow-ups to maintain productivity. Maintained accurate records of client interactions, scheduled appointments, and minimized scheduling conflicts, ensuring smooth operations. Experience Insurance Virtual Assistant (Insurance Agent) Efficiently handle customer inquiries, complaints, and requests via email, ensuring timely and professional responses. Accurately input and manage customer details, files, and certificates within management software. Provide comprehensive customer service by managing phone calls, emails, and inquiries, addressing customer needs effectively. Handle endorsements, billing, and cancellations with insurance carriers, ensuring all processes are completed smoothly and efficiently. Ensure all required signatures are obtained and properly documented in insurance processes. Virtual Executive Assistant (Zirtual VA agnecy) Talent Acquisition, Policy Development, Data Management, Stakeholder Management, Communication, Problem Solving, Project Management. 2022 - 2023 In this role, I managed executive assistant tasks using Hubstaff for time tracking, ensuring accurate and timely completion of all assignments. Managed executive calendars, scheduled appointments, and coordinated meetings. Arranged travel, including flights, hotels, and transportation Screened and responded to emails, phone calls, and other correspondence for executives. Prepared, edited, and managed documents, reports, and presentations. Conducted research and compiled data to support decision-making. Assisted with project management by tracking deadlines and milestones HR Manager (Shamsi Model School) 2021 - 2022 During my tenure in Human Resources Management at a esteemed educational institution, I successfully oversaw various critical functions, including: Recruitment: Attracted and selected top talent. HR Policy Development: Created and implemented positive workplace policies. Database Management: Streamlined HR processes and enhanced data-driven decisionmaking. Education Bachelor's Degree in Economics Expert in creating eye-catching websites using WordPress/Elementor, as well as proficient in HTML, CSS, and JavaScript. Mar - Jul (2024) 2016 - 2020 University of Karachi Intermediate (Commerce) 2014 - 2016 Govt.Degree College- Malir Cantt Karachi Other Certifications Certification in Human Resource Management (University of Karachi) Responsive Web Designing (freeCodeCamp)