Mahmoud Shaker

Mahmoud Saif TEFL Teacher/Instructor Certified Six Sigma Yellow belt, With more than 10 years of customer care experience including 2 years of acting as operation supervisor, also with tremendous experience handling many different types of customers and quite experience in sales, organized and flexible all the time, have a good ability to work under pressure for long hours, pretty good problem solver in all situations, well experienced in customer service etiquette over the phone, face to face, social media, E-mail & chat. -- WORK EXPERIENCE Leadership Cairo, Egypt Team Leader Service Now 09/2021 - Present, Financial Solutions Company linkedin.com/in/mahmoud-saif SKILLS Associate Account Management - ATS Sutherland Global Services 04/2022 - Present, Cairo, Egypt Cairo, Egypt Achievements/Tasks Managed to get promoted to Team Leader after 3 month only from my joining Date. Communication Conflict Management Coach Trainer Complaint Resolution Multitasker Effective Listener Self-Motivated Flexible Time Management Improving Customer Experience Contact : MRS, Reham - Building Customer Loyalty Escalation Supervisor Noon.com Problem-solving 2019 - 2021, Dubai, UAE A Well known outsourcing company specialized in the call center business Collaboration Positive Attitude Organization Achievements/Tasks Team leader for more than one year as well as supporting many of other departments such as complaint teams, MCI & DED escalations and complaints, Real time management, chat and E-mail teams, and the warranty team. Customer Service Representative Raya Contact Center ( Etisalat UAE ) 2017 - 2019, Dubai, UAE A Well known outsourcing company specialized in the call center business Achievements/Tasks Acting as Team leader after a very short time within the company and transferred from Egypt to UAE in order to work with higher segment of customers ( Prestige & Diamond ) CERTIFICATES TEFL (02/2023 - Present) Certificate in Teaching English as Foreign Language Six Sigma Yellow Belt (2022 - Present) Business analysis & Improvement Leadership & Management leadership (2020 - Present) Leadership Skills, Team management, Management Leadership Skills TOT (2020 - Present) Trainer of Trainers Certificate LANGUAGES Arabic English Native or Bilingual Proficiency Native or Bilingual Proficiency INTERESTS Soccer Fitness Swimming Teaching