Mahmoud Ahmed

Curriculum vitae PERSONAL INFORMATION Mahmoud Ahmed Rua Sargento Armando Monteiro Ferreira No.136, 3Esq.,- Lisbon (Portugal) --Sex Male | Date of birth 15 Oct 1987 | Nationality Egyptian PERSONAL STATEMENT A highly motivated and experienced, currently looking to resume my professional career. Excellent admin skills, thorough knowledge of all Microsoft Office programs, as well as extensive experience liaising with clients. WORK EXPERIENCE 1 Apr 2010–31 Jul 2019 Administrative assistant Al Wahdania General Trading CO. LLC, Dubai (United Arab Emirates) ▪ Liaison between managers and clients to provide comfort connections. ▪ Responding to customers inquiries in a professional manner. ▪ Correspondence via emails, phone and mailing with clients to make sure their satisfaction. ▪ Interacting professionally and spontaneously with customers. ▪ Managing the front office desk provide full assistance. ▪ Excellent interpersonal, communication and listening skills. ▪ Proficient in providing customer support to guarantee their satisfaction. 1 Jan 2009–1 Dec 2009 Front Office Agent Summer Hotel, Cairo (Egypt) ▪ Confirming the booking if available. ▪ Greeting guests upon arrival. ▪ Guiding guests to their rooms. ▪ Informing guests about the hotel strategy. ▪ Handing calls and guest inquiries. ▪ Taking notes of the client's suggestions. ▪ Making sure all facilities are prepared and in good condition. 1 Jul 2008–1 Dec 2008 Merchandiser Almanarah Trading Company, Cairo (Egypt) ▪ Assisting customers during their visit. ▪ Analyzing sales figures, customer reaction, and market trends. ▪ Monitor stock movement to assure stock availability. ▪ Maximize customer interest by introducing new brands to the clients. ▪ Maintain store shelves by observing displays of the products; removing damaged. EDUCATION AND TRAINING 1 Sep 2005–1 May 2009 21/8/19 Bachelor Degree in Tourism and Hotels © European Union,- | http://europass.cedefop.europa.eu Page 1 / 2 Curriculum vitae Mahmoud Ahmed The Egyptian Higher Institute of Tourism and Hotels, Cairo (Egypt) PERSONAL SKILLS Mother tongue(s) Arabic Foreign language(s) UNDERSTANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production B2 B2 B2 B2 B2 IELTS Certificate Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Communication skills Professional communication skills gained during my experience as an administrative assistant. Excellent communication skills gained during my experience as a front office agent. Organisational / managerial skills ▪ Leadership skills gained during my experience as an administrative assistant (was responsible for 50 people) ▪ Organizational skills obtained from my experience as an administrative assistant and as a front office agent. Digital skills SELF-ASSESSMENT Information processing Communication Content creation Safety Problemsolving Independent user Proficient user Independent user Independent user Proficient user Digital skills - Self-assessment grid ▪ Proficient in Microsoft Office (Excel, Word, Access, and Outlook). ▪ Proficient in Focus Accounting System. ▪ Proficient in Games Accounting System. ADDITIONAL INFORMATION Legal Status in Portugal ▪ Registered as Freelancer ▪ Freelancer activity is active ▪ NIF Number:- ▪ Social Number request submitted and will be issued within one month ▪ Junta De Freguesia available ▪ Bank Account available Hobbies and Interests References 21/8/19 I am a very social person who loves interacting with people in real life and through social media where I find it extremely useful to meet people from different cultures. Additionally, fantasize by travelling to many countries getting to know their traditions. As well as, interesting in walking cycling and doing many cardio activities. Available on request. © European Union,- | http://europass.cedefop.europa.eu Page 2 / 2