Mahlik S Richardson

Mahlik Richardson Absecon NJ, 08201 - - Dependable and results driven, I’m bringing positive energy, management experience and a willingness to take on added responsibility to achieve goals. I’m a team player and I’m always ready for new challenges and learning opportunities! Skills & Software Staff Training Employee Scheduling Inventory Control Exceptional Interpersonal Communicator Customer-Service Oriented Multi-tasking Microsoft Office Google Suite Slack Trello & Airtable Experience 2017-current Customer Service Supervisor / Wawa Inc., Wildwood Aside from ensuring excellent customer experiences, I was recognized for uplifting my team, effective merchandising and managing key controllables. It was through these efforts that I assisted in achieving budget and other established metrics on a consistent basis. I was also responsible for the increase in our customer-engagement survey responses by roughly 10 percent- Store Lead (Brand Manager) / Converse Inc., Atlantic City As the Brand Manager, I was responsible for cross-training my team members on Converse's products and customer interactions, inventory management, understanding daily metrics, as well as boosting employee morale and making sure that customer experience remained a top priority. I also played a primary role in keeping conversion above 20% throughout my time there- Store Manager/Wireless Specialist / AT&T, Mays Landing In the forever-progressing tech industry, I enjoyed the challenge of catering to our customers’ needs while maximizing opportunities. I was also responsible for scheduling, sales training and inventory level management. Education 2016 Bachelor of Science in Business Administration / Stockton University 2014 Associate of Science in Business Administration / Atlantic Cape Community College