Mahi Haji

Mahi Haji 145 main street ,kiambu road ,Nairobi Kenya-- Professional Summary I am an IT expert with extensive experience in Kenya’s telecommunications industry, having worked with leading companies such as Safaricom, Airtel, Telkom Kenya, and Zuku. I specialize in data management, data labeling, data annotation, and programming in Python and Java. I have successfully contributed to various projects, improving operational efficiency and developing innovative software solutions. My expertise in handling large datasets and automating processes has enabled me to support AI and machine learning initiatives that optimize telecom network performance and customer service. Skills Data Management: Data entry, labeling, annotation, and organizing large datasets for analysis and machine learning. Programming: Proficient in Python and Java for developing applications, automation, and scalable solutions. Machine Learning: Data preparation and labeling to support AI-driven insights and predictions. Automation: Development of scripts to automate processes, improving efficiency and reducing manual work. Telecom Software Solutions: Building and optimizing applications for network monitoring, customer service, and operational management. Professional Experience Safaricom PLC – Nairobi, Kenya IT Data Analyst & Software Developer January 2023 – Present Automated reporting processes using Python, reducing operational workload by 30%. Improved customer analytics tools, helping to provide actionable insights into user behavior. Enhanced data management systems to streamline the flow of customer data for better service delivery. Airtel Kenya – Nairobi, Kenya Data Labeling Specialist & Software Developer March 2020 – December 2023 Led data labeling efforts for machine learning projects aimed at optimizing network performance and customer service. Developed automation tools using Java to streamline billing processes, improving accuracy and efficiency. Contributed to predictive models that improved network reliability and customer experience. Telkom Kenya – Nairobi, Kenya Software Developer & Data Entry Specialist June 2019– February 2020 Developed software to monitor network performance, reducing downtime by 20%. Ensured accurate data entry and validation, improving the quality of operational data. Designed tools to support network optimization and resource management. Jamii Telecommunications (Zuku) – Nairobi, Kenya Software Developer July 2018 – May 2019 Built applications to track network performance, improving service reliability. Designed solutions that enhanced broadband service management and customer satisfaction. Supported the company’s growth by developing scalable tools for network and customer data management. Key Achievements Operational Efficiency: Developed Python automation scripts that reduced workload by 30% at Safaricom and Airtel. Improved Data Accuracy: Enhanced data entry systems at Telkom Kenya, reducing errors by 20%. AI Integration: Assisted in the creation of an AI-powered predictive maintenance system at Airtel, optimizing network operations. Scalable Solutions: Designed applications for Airtel and Zuku that helped them efficiently manage their growing customer bases. Education Bachelor of Science in Information Technology Technical University of Kenya, Nairobi, Kenya Graduation Year: 2018 Certifications Python for Data Science (Coursera) Java Programming (Oracle) Machine Learning Basics (edX) Technical Skills Languages: Python, Java Tools: Jupyter Notebooks, Git, SQL Databases: MySQL, PostgreSQL Technologies: Machine Learning, Data Analysis, Automation, Telecom Software Solutions