Mahesh Dattatray Mali

RESUME MAHESH D. MALI Flat No 407, Trimurti Apt, Vetal Nagar, Ambegaon (B) Pune 411046 Ph no:- Email:- Career Objective: I intend to work to the best of my abilities in the professional and challenging environment and to utilize my knowledge and experience for the betterment of Company and myself. Strengths: Ability to work in a team and as a part of team. Good domain knowledge, hard worker and quick learner. Open for any shift timings. Ability to work under pressure. Education Qualification: Exam Board / University Result S.S.C Maharashtra Board 2nd class H.S.C (Science) Maharashtra Board 2nd class Professional Qualification: Have enrolled for “IT Source Certified Engineer” (ICE) from IT Source India Pvt Ltd, Kothrud Branch and have successfully completed Hardware (A+) Networking (N+) and Mail Management in the year 2009 with 66% marks. Completed Global Microsoft Certified Professional (XP) from IT Source India Pvt Ltd. Mail Management: Outlook Express, MS Outlook, Microsoft Office tools. Work Experience Details: Employer Credence Resource Management Designation Executive- Customer Service Duration Feb 2020 – Aug 2020 Working as a customer service executive for US Client (Semi voice process) Taking an order online, Process with the correct details and assign to food delivery agent (Door Dash) like Zomato, Swiggy and Uber Eats. Maintain daily reports of completed task and update in a productivity tracker. Employer Tech Mahindra Business Services Designation Customer Relations Advisor Duration Apr 2019 - Oct 2019 Telecom Customer Service and migration support for NZ client. Order entry of existing and new broadband service request in company database and follow up every customers order during end to end life cycle. Resolve customer’s issue in timely manner and support them to understand the migration process and its benefits, offer various campaigns to new as well as existing customer to expand the service. Maintain daily reports of completed task and upload in management tool, effectively handle customer query via email, and call. Attend meetings; Process updates huddles and quality trainings on daily basis. Employer Wipro Limited ( BPS) Designation Officer Duration 1 July 2013 to 2 Feb 2019 Provide support to Telecom Customers of Australia Working as a BOH for Order Management Queue, handled order entry, order processing part of Broadband request. Placing type of Broadband orders new, cancellation, modification in client database using Siebel based tool and ensure timely follow up and closure of the activity. Resolve order related issue with root cause analysis. Preparing daily reports and publishing to all team members and stake holders. Replying to client emails, queries and escalations effectively. Worked for Robotics Process Automation to maintain Test cases, help to create Case notes and process flow. Employer Ventura India Pvt Ltd. Designation Technical support Engineer Duration Apr 2010 to 1 Oct 2011. Online Computer Remote Desktop Support (Email and Chat Process) to US & UK clients. File Management, Installation and Uninstallation of software’s, Troubleshooting on Windows issue, Installation of all printers, Network & wireless modem. Installation and Troubleshooting of Outlook and Mail Client. Perform manual Pc Tune-up activity, help Customer to create backup of data and export, import on external devices. Sales activity of Support application as well as for additional space on iYogi domain. Personal Details: Name : Mahesh Dattatray Mali Birth date : 07/04/1988 Nationality : Indian Languages Known : English, Hindi, and Marathi Declaration: I hereby declare that the details furnished above are true and correct to the best of my knowledge. Date: Place: (Mahesh D. Mali)