Maher Ben Jaafar

With over six years of professional experience, I have built a strong foundation in customer service, sales, and transportation operations, allowing me to deliver efficient solutions and exceptional client experiences. I began my career in customer service at Teleperformance, where I spent three years as a Tier 2 Technical Customer Advisor. In this role, I handled complex client inquiries, resolved technical issues, and provided high-quality support, gaining valuable skills in communication, problem-solving, and client relationship management.

After my experience in customer service, I transitioned into sales, focusing on financial products. For almost a year, I helped clients identify tailored solutions to meet their needs while contributing to business growth. This role strengthened my skills in negotiation, client engagement, and performance-driven results. I developed a keen understanding of how to balance customer satisfaction with achieving measurable targets, combining professionalism with a personal touch.

Most recently, I spent two years working in transportation operations in France, including as a dispatcher for a taxi company. I coordinated fleets, optimized schedules, and ensured smooth daily operations, learning to thrive in fast-paced, dynamic environments. This experience gave me hands-on knowledge of logistics management, operational efficiency, and team coordination, allowing me to effectively bridge the gap between planning and execution.

I hold a Bachelor’s degree in Finance, which complements my practical experience by providing strong analytical, organizational, and business management skills. This combination of academic knowledge and professional experience equips me to understand complex operational challenges and deliver effective solutions.

Through this diverse career path, I have built a unique set of skills that enable me to excel in operations, whether it’s managing processes, supporting clients, or driving results. I am highly organized, detail-oriented, and adaptable, able to handle multiple priorities without compromising quality. My approach is built on collaboration, empathy, and proactive problem-solving, ensuring that every task is completed efficiently while maintaining strong relationships with clients and team members.

Fluent in English and French, I can communicate effectively across international markets, facilitating smooth operations and delivering positive experiences. I combine analytical thinking with interpersonal skills to identify opportunities, implement solutions, and achieve results that matter.

I am now looking for freelance opportunities where I can leverage my experience in customer service, sales, and transportation operations, combined with my finance background, to help businesses streamline processes, enhance client satisfaction, and achieve measurable success.