Mahbubur Rahman Masud

MD MAHBUBUR RAHMAN MASUD 217-217/A, Outer Circular Road, Flat: 9/B, Maghbazar, Ramna, Dhaka-,-,--,- Career Objective: A visionary and results-oriented, with a distinguished track record of driving strategic initiatives, fostering innovation, and leading high-performing teams within the dynamic landscape of the IT industry. Career Summary: Working on Steviana IT, an estublished IT Development company in Bangladesh as CEO with major responsibilities of IT Enabled Service and Business Development Special Qualification: Technological Acumen, Strategic Visionary, Leadership Excellence, Business Development, ClientCentric Approach, Financial Acuity, Change Management, Communication and Influence, Industry Thought Leadership. Employment History: Total Year of Experience: 13.9 yrs 1. CEO (2.9 yrs) (28 Apr 2021 - Continuing) Steviana IT Area of Expertise: Business Development (2.8 yrs), Business/ Product Development (2.8 yrs), IT Management (2.8 yrs) Duties/Responsibilities: * Strategic Leadership: - Develop and communicate the company`s vision, mission, and strategic direction to all stakeholders. - Formulate and implement strategies to drive business growth, market expansion, and profitability. - Lead the company in aligning business objectives with technological advancements and industry trends. * Operational Oversight: - Oversee day-to-day operations to ensure efficiency, productivity, and high-quality service delivery. - Establish operational policies, procedures, and standards to optimize workflow and performance. - Monitor key performance indicators (KPIs) and financial metrics to assess company performance. * Business Development and Partnerships: - Identify new business opportunities, markets, and potential clients for company services. - Forge strategic partnerships and alliances with other businesses, organizations, or technology providers. - Lead efforts to acquire new clients, manage client relationships, and retain key accounts. * Financial Management: - Develop and manage the company`s budget, financial planning, and resource allocation. - Monitor financial performance, analyze financial reports, and implement cost-control measures. - Ensure compliance with financial regulations and maintain transparency in financial operations. * Talent Management and Team Building: - Recruit, mentor, and retain a high-performing team of professionals. - Provide leadership and guidance to employees, fostering a culture of innovation, collaboration, and continuous improvement. - Promote a positive work environment and encourage professional development opportunities for staff. * Technology and Innovation: - Stay abreast of emerging technologies, trends, and innovations in the IT industry. - Encourage innovation within the company, fostering a culture of creativity and adaptability. - Drive the development of new products or services that align with market demands. * Corporate Governance and Compliance: - Ensure compliance with legal, regulatory, and ethical standards in all company operations. - Uphold strong corporate governance principles, promoting transparency and accountability. - Act as a representative of the company in public forums, industry associations, and networking events. * Customer Focus and Service Excellence: - Prioritize customer satisfaction by delivering high-quality services and solutions. - Foster strong customer relationships and address customer needs promptly and effectively. - Implement strategies for continuous improvement based on customer feedback and market demands. 2. Project Manager, Web & Application Development (2.4 yrs) (26 Dec 2018 - 27 Apr 2021) Steviana IT Area of Expertise: Ecommerce Development (2.3 yrs), Project management capability including day to day progress monitoring (2.3 yrs), Web Developement (2.3 yrs) Duties/Responsibilities: * Project Planning and Strategy: - Develop project plans, including timelines, milestones, and deliverables. - Define project scope, objectives, and requirements in collaboration with stakeholders. - Create and maintain project documentation, such as project charters, schedules, and budgets. - Develop strategies to achieve project goals efficiently and effectively. * Team Management and Collaboration: - Lead and manage a team of web developers, designers, content creators, and other stakeholders. - Delegate tasks and responsibilities, ensuring clarity and accountability among team members. - Foster collaboration and effective communication among team members and various departments. - Conduct regular team meetings to review progress, address challenges, and ensure alignment with project objectives. * Client Communication and Stakeholder Engagement: - Act as the primary point of contact between the project team and clients/stakeholders. - Manage client expectations by providing regular updates, addressing concerns, and obtaining feedback. - Gather and analyze feedback from stakeholders to incorporate changes or improvements into the project plan. * Project Execution and Quality Assurance: - Oversee the execution of web projects, ensuring adherence to timelines and budget constraints. - Monitor project progress and identify potential risks or issues implement mitigation strategies. - Conduct quality assurance checks to ensure the delivered product meets specified requirements and standards. * Resource Allocation and Budget Management: - Allocate resources effectively, including personnel, tools, and technologies, to meet project objectives. - Monitor project budgets, track expenses, and manage financial aspects of the project. - Identify opportunities for cost optimization without compromising project quality. * Risk Management and Problem Resolution: - Identify potential risks and proactively develop contingency plans to mitigate them. - Address issues and conflicts that arise during the project lifecycle, finding timely solutions to ensure project continuity. * Continuous Improvement and Documentation: - Conduct project post-mortems to analyze successes, challenges, and lessons learned. - Document best practices, standard operating procedures, and project methodologies for future reference. - Stay updated with industry trends, tools, and technologies to enhance project management practices. * Compliance and Security: - Ensure compliance with industry standards, regulations, and best practices related to web projects. - Collaborate with IT security teams to implement necessary security measures in web projects. 3. Assistant Application Manager, Web & Application Development (2.3 yrs) (18 Sep 2016 - 24 Dec 2018) Steviana IT Area of Expertise: HTML (2.2 yrs), Woocommerce (2.2 yrs), wordpress cms (2.2 yrs) Duties/Responsibilities: * Oversee the end-to-end process of website and application development, ensuring high-quality standards, and timely delivery. * Lead a team of developers, providing guidance, mentorship, and technical expertise. * Plan, coordinate, and execute the design, layout, and coding of websites and applications. * Collaborate with clients to gather project requirements, understand objectives, and ensure alignment with business goals. * Manage multiple projects simultaneously, allocating resources effectively to meet project deadlines. * Conduct regular quality checks and performance evaluations to optimize website/application functionalities. * Stay updated with emerging technologies, trends, and industry best practices to enhance development processes. * Provide technical support and troubleshooting for websites and applications as needed. * Maintain and update existing websites/applications, implementing enhancements and fixes. * Uphold security measures and best practices in web development to safeguard against potential threats. 4. Sr. Officer, IT System Support & Administrations (3.2 yrs) (23 Jul 2013 - 7 Sep 2016) BRAC IT Services Limited Area of Expertise: Customer Support (2.3 yrs), IT System Management (2.3 yrs), Security Management of IT System (2.3 yrs) Duties/Responsibilities: * To provide 1st and 2nd line support for BRAC Bank Ltd. users, to respond to faults and to requests for change, purchase and delivery of new products and services. Ensure all problems are resolved and Help Desk Tickets updated in timely fashion. * Responsible for providing necessary IT support to BCO staff as well as to the office IT Help Desk. Also provides and assists in analyzing and resolving end-user software and hardware related problems, provides IT support to field based staff, assists in Administering LAN and PC based applications including Lotus Notes, ProMS & Anti-Virus, assists in coordinating IT related training course and provides IT training to staff and specialized training to IT focal person, assists with the introduction and technical operation of computer applications, provides technical support for the BRAC Banks local web site in coordination with other Sections Install, update, configure and migrate user computers to the latest version of BRAC Banks standard software. * Progressively responsible work experience in computer information management work including multi-user network and telecommunications, hardware/software installation, user assistance and end-user documentation in support of office computerization. * To plan, implement and subsequently maintain efficient, cost effective and highly resilient front office production systems (Infrastructure and Applications) and services to Group Audit and IT Technical Standards for BBL business. To support all Projects related implementation, delivery, setup, installation of all IT Hardware Equipments. To give support all necessary PC Installation, Finacle Installation & configuration, Antivirus Installation, all necessary Application Installation for the BBL users. * To assist in new implementations or upgrades to existing systems, including project management, tracking and reporting. Assemble and manage teams of information systems personnel to design, develop, implement, operate and administer software, networks. * Meet with vendors (Local) to discuss system requirements, specifications, cost and timelines. Arrange and taking professional operation training to the end user. Established managing Wireless network (WLAN) between SME department (Head office) and 165 SME Unit offices also 59 SME SSSC (Sales & service centers). Using APN SIM in ADN edge modem. To support in IT Hardware Lab and all repairing, changing, up gradation of IT Equipments with proper documentation. Work closely with IT-Operations, IT-Software, ITNetwork, & Communications to provide technical support to BRAC Bank Ltd. users. Total IT setup i.e. ready to use PC for users in Branches single handed. More than 60 BBL-Branches and also setup the pc of SME Automation Project in Dhaka & outside of Dhaka & linked with the server by edge modem. 5. Officer, Technology User Infrastructure (3 yrs) (12 Aug 2010 - 22 Jul 2013) BRAC Bank Limited Area of Expertise: IT Support Service (2.9 yrs), Network Designing (2.9 yrs), System Analyst (2.9 yrs) Duties/Responsibilities: * Provide Level 1 IT support to end-users, promptly resolving technical issues and inquiries to ensure uninterrupted operations. * Install, configure, and troubleshoot banking applications for end-users, both remotely and on-site. * Perform installation and configuration of mailing applications, ensuring smooth functionality across user devices, both remotely and physically. * Collaborate closely with system administrators, network services, application development, IT Security, and other IT departments to streamline operations and enhance system performance. * Act as a liaison between end-users and other IT departments, conveying technical issues and ensuring timely resolutions. * Participate in the testing and evaluation of new technologies, software, or hardware, providing valuable insights and recommendations. * Create and maintain documentation related to IT support procedures, system configurations, and troubleshooting steps. Academic Qualification: Exam Title Concentration/Major Master of Business Administration (MBA) MIS Bsc Hons in CIS (Awarded from London Metropolitan University) Computing & Information System Institute Result Daffodil CGPA:3.15 International out of 4 University London Metropolitan University Second Class, Marks :52% Pas.Year Duration Achievement 2010 2007 2 - Clear Knowledge of Database, Communication 3 Years System Management, Managemwent Support, Object Oriented International Advanced Diploma in Computer Studies International Diploma in Computer Studies Internet Security, Networking, Database and Programming Daffodil Institute of IT, (Awarded from NCC Board, UK.) Awarded 2005 1year 2 Distinction, 4 Credit Networking, A+, Basic Computing applications, Programming Institute of Business and Information Technology, (Awarded from NCC Board, UK.) Awarded 2003 1 Year 1Distinction, 5Credit Training Summary: Training Title Topic Institute Country Location Year Duration BEE Team Working as a team, Relationship among team members, Working environment, Helping Attitudes, Problem Solving, Risk taking, Decision Making Future Leaders Bangladesh BCDM, Savar 2014 2 Days Stress Management Workload management, group contribution, individual contribution. BRAC Bank Limited Bangladesh Anik Tower 9th Floor, 220/B Tejgaon I/A, Dhaka 2011 1 Day Bangladesh Anik Tower 9th Floor, 220/B Tejgaon I/A, Dhaka 2010 2 Days IT Security Environmental Security, Infrastructure BRAC Bank Security, Limited Software Security Professional Qualification: Certification Institute Location From To Graphics Design Bangladesh Skills Development Institute (BSDI) Mirpur Road, Dhanmondi, Dhaka August 4, December 2005 19, 2005 International Advanced Diploma in Computer Studies Daffodil Institute of IT (Under the NCC Education Board,UK) Dhaka, Bangladesh March 20, March 20,- International Diploma in Computer Studies Institute of Business and IT(Under the NCC Education Board,UK) Sylhet, Bangladesh December December 31, 2002 31, 2003 Career and Application Information: Looking For Available For : Top Level Job : Full Time Present Salary Expected Salary : Tk. 145000 : Tk. 220000 Preferred Job Category Preferred District : IT/Telecommunication,Marketing/Sales : Anywhere in Bangladesh. Preferred Country : Preferred Organization Types : Investment/Merchant Banking,Wholesale,College,Advertising Agency,Design/Printing/Publishing,IT Enabled Service,ISP,Public Relation Companies,Buying House,Audit Firms /Tax Consultant,Airline,Cosmetics/Toiletries/Personal Care Afghanistan, Australia, Austria, Bahrain, Belgium, Myanmar, Canada, China, Denmark, Egypt Skill: Fields of Skill • Description MS Word/ Excel/ PowerPoint/ OneNote MySQL MS Access DreamWeaver Macromedia Flash MX WordPress Web Developer OsCommerce • • • • • • • Secialized in computing, basic programming, hardware/software maintenances and trouble shooting, internet, graphical softwares, office management software applications, business softwares, video and audio editing/mixing/mastering softwares, relevant with windows Mac and Linux operating System. Able to generating formal official documents. Familiar with active business plan. Extra Curricular Activities: Guitar, Music, Football, Cricket. Language Proficiency: Language Reading Writing Speaking Bangali High High High English High Medium High Personal Details : Father's Name Mother's Name Date of Birth : LATE SAYDUR RAHMAN FARUQUE : HENA RAHMAN : 6 Mar 1983 Gender Marital Status : Male : Married Nationality Religion : Bangladeshis : Islam Permanent Address : Current Location Blood Group : Dhaka : A+ Rahman Monzil, Onabil-59/2, Kazir Point, Sunamgonj-3000, Sunamganj Sadar, Sunamganj Sadar, Sunamganj 3000 Reference (s): Name : Organization : Designation : Address : Primary Mobile No Primary Email Relation Reference: 01 Dr. Md. Fokhray Hossain Reference: 02 Dr. Sagir U Ahmed Mirror Multimedia : Daffodil International University Head of the Department of CSE, CIS, CS 102, Sukrabad, Mirpur Road, Dhanmondi, Dhaka- : : -Academic -Professional General Manager House 67, Road-8/A, Dhanmondi, Dhaka-