Maggie (Mai) Seidenberg
Customer Relationship Management System Administrator | Project Manager
CONTACT
PROFILE
☏ -
🖂-🖈 United States - Rochester,
NY
Driven and resourceful administrative professional with a passion
to enhance business performance and productivity through
leveraged expertise in project management and database
administration. Proven ability to contribute to company success
metrics and promote both customer and employee satisfaction.
SKILLS
HIGHLIGHT EXPERTISE
Soft
●
●
●
●
●
●
Active, Rapid Learning
Reading Comprehension
Effectual Communication
Exemplary Organization
Precise and Detail Oriented
Time Management (Self
and Others)
Hard
● Project Management
● Project Management
Database Design and
Administration
● Customer Relationship
Management Systems
Design and Administration
● Data Management and
Analytics
● Coding (Python, HTML,
MySQL)
● Salesforce.com
(/Salesforce.org)
● KPI Reporting and
Contributions
ACCREDITATIONS
Certified Building Analyst
Professional, Building
Database and CRM
Administration
Project
Management
Salesforce
Google Workspace
Microsoft Office
(OneDrive + Office365)
Notion
Airtable
Asana, Monday,
Jira
Remote Work
Zoom, Teams, Meet
60 WPM, 96%
Accuracy
2+ Years Independent
Work Experience
WORK EXPERIENCE
Residential Certified Building Analyst | Executive
Assistant
Eco Energy of NY | FEB 2021 - FEB 2023
Served as primary professional handling 20+ residential energy
efficiency projects at a time while creating and maintaining
project management, customer relationship management, and
document databases. Certified by Building Performance Institute
to perform building analyses on residential households and
develop cost-effective, energy-saving measures in alignment with
State and local policies. Acknowledged for exceptional
participation in NYS energy efficiency programs and customer
satisfaction.
Average value projects >
$50,000; Played integral
role in company success
and expansion (+$20,000
in gross company profit
in 1 fiscal year, 25%
increase in average job
value)
Established
electronic company
document
database, alongside
trainings and
resources within
Google Workspace
Spearheaded
transition to
Salesforce and
Notion from
various softwares
to increase
employee usage
and productivity
Performance Institute (BPI)
FEB 2021
Salesforce Admin
Superbadge, Salesforce
Trailhead
FEB 2023
EDUCATION
High School Diploma, Aquinas
HVAC Install and Service Assistant
Eco Energy of NY | NOV 2020 - FEB 2021
Worked with a team to perform troubleshooting, preventative
maintenance, and system installs of high-efficiency HVAC
equipment. Demonstrated exceptional learning agility and
problem solving abilities, as well as thoughtful communication
and teamwork skills.
Institute of Rochester
SEPT 2012 - JUNE 2018
Library & IT Services Assistant; Records and Archives
Burke Library, Hamilton College | NOV 2018 - MAR 2020
Coursework towards
Biochemistry and Art,
Responsible for prompt and precise scanning and uploading of
library materials for digital use. Organized and maintained
workspace, as well as contributed to overall organization of digital
library records.
Hamilton College
AUG 2018 - MAR 2020
