I have extensive experience working from home as an administrative assistant. I am familiar with microsoft office to include skype. I have used Salesforce for a number of years for client tracking. I've maintained databases in both excel and access. I have experience doing cold calling for both solicitation as well as for membership information. I've also reached out to clientele via email and postal mail. I am able to stay calm and rationale during heated conversations. I have an encouraging and happy demeanor and that is portrayed in my voice. Even if I'm having an "off" day, the client will never know. I put my heart and soul into everything I do. OH, and there isn't anything I have yet to say no to. If a supervisor asks me to do something, I'll do it. If I haven't done it before, I'll let you know and try to complete the requested project. I also admit defeat if I can't do something after my attempt. No harm in honesty!