Magfira Salam

An application support professional with over 3 years of experience, specialize in delivering top-tier technical support to ensure seamless operations across software applications. Manage and resolve application issues swiftly within established SLAs, ensuring minimal downtime and maximum customer satisfaction.

I thrive in high-pressure environments, adeptly diagnosing and resolving complex incident tickets while collaborating closely with cross-functional teams to implement proactive measures that prevent future issues. 

Key achievements include consistently meeting or exceeding SLA targets, enhancing application performance through regular system maintenance, and providing exceptional customer support that aligns with organizational goals.