Magelyn Orowa

Magelyn Orowa VIRTUAL ASSISTANT SCHOOLS ATTENDED UNIVERSITY OF CORDILLERA EXECUTIVE SUMMARY A freelance virtual assistant who is proficient in handling administrative projects, including but not limited to: document creation, data entry, customer support, and social media management. Can work one-on-one with small businesses to provide flexible and affordable administrative support. SKILLS AND EXPERTISE E-mail handling and Email inbox optimization Calendar & Meeting Scheduling Research, Data Collection and Data Entry SMM (scheduling posts) Lead Generation Customer Support Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint, Outlook) Other administrative support. Troubleshoot Chat and email support Time Management CONTACT ME AT:-- magelynorowa Baguio City, Benguet 2600, Philippines Bachelor of Science in Psychology | August 2022 - January 2024 WORK EXPERIENCED SENIOR CUSTOMER SERVICE CONCENTRIX | April 2020 - May 2023 Answer questions from customers via phone, email, chat, or social media. Provide information about products, services, and policies. Assist customers with technical issues, helping them understand how to use a product or troubleshoot problems. Resolving customer issues related to orders and their payment is an important aspect of my job. This may involve coordinating with other departments, such fraud department and escalation department to ensure customer satisfaction. Assisting costumer regarding to their payment status, refund status, processing orders, tracking shipments, and exchange status. I also providing fan the best option we can do regarding to their issue. Input data into systems to keep track of customer interactions, complaints, and resolutions. Gather feedback from customers to help the company improve its products and services. Scheduling weekly meeting with the teams. WORK EXPERIENCED WORK EXPERIENCED EMAIL SPECIALIST VA SOCIAL MEDIA MANAGER TYMELY I Dec 2021 - June 2024 Part Time I Sep 2024 - Feb 2025 One of my key responsibilities is to correctly identify why a customer is inquiring. This involves understanding the context of the inquiry and filling out a set of predetermined arguments that help our system generate the most accurate response Quickly and accurately verifying the generated responses before they are sent to the customers Providing feedback to improve our AI systems and processes based on real-world interactions and outcomes Access and understand each client’s specific policies to provide accurate support. Perform all these functions efficiently in the background, ensuring a smooth and responsive support process. (check order status, return status, etc). We answer emails, chat, text and webforms I do troubleshoot to any technical problem about the product. Responses to customer inquiries based on the specific policies and guidelines set by our client. TOOLS I’M FAMILIAR WITH Trello Asana Google Drive Dropbox Slack Microsoft Teams Gmail Clickup Zooms Quickbook’s Notion Zendesk Manage social media accounts for brands and blogs Set up meetings between the client and his customers. Handle correspondence and transcribe documents. Entered information from handwritten forms into a spreadsheet Data Input orders information into spreadsheets and creates invoices including research various companies for contact information. Proficient computer skills including uploading completed copy to the website, invoice and collected accounts receivable. (utilizing MS Office (Full), Google Docs, Google Document, Google Spreadsheet,) WordPress post editing, formatting, and posting. Work independently meeting quick turn-around times and deadlines. Creating, distributing and promoting, e-marketing services to a target market over the Internet or through digital tools. Handle different kinds of administrative tasks. Social media: Creating/Posting content to Instagram and Facebook. Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides Email and Calendar Management Online Researchers WORK EXPERIENCED CUSTOMER SERVICE Liveops I Nov 2024 - Jan 2025 (Contractual) Answer questions from customers via phone. Provide information about products, services, and policies. Assist customers with technical issues, helping them understand how to use a product or troubleshoot problems. Resolving customer issues related to orders and their payment is an important aspect of my job. This may involve coordinating with other departments, such fraud department and escalation department to ensure customer satisfaction. Assisting costumer regarding to their payment status, refund status, processing orders, tracking shipments, and exchange status. I also providing fan the best option we can do regarding to their issue VIRTUAL ASSISTANT CERTIFIED TRAINING SOCIAL MEDIA MANAGEMENT: Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. GRAPHIC AND VIDEO CREATION USING CANVA: Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes. DATA ENTRY: Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information. PROJECT MANAGEMENT: Learned project management principles and techniques, including task organization, timeline management, and coordination with team members. CALENDAR MANAGEMENT: Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency. REAL ESTATE Become proficient in understanding local and national real estate trends, economic indicators, and their impact on property values and rental rates. QUICKBOOKS Learn to record day-to-day financial transactions such as sales, purchases, expenses, and payments using accounting software or manual ledgers. Manage vendor invoices and payments, ensure bills are paid on time, and maintain accurate records of accounts payable balances. Generate customer invoices, track payments, follow up on overdue accounts, and reconcile accounts receivable balances. Compare and reconcile bank statements with accounting records to ensure accuracy and identify discrepancies or errors. CERTIFICATES