Magela Murielle G Gomez

MAGELA MURIELLE GOMEZ Executive Assistant- Imus, Cavite, Philippines- SUMMARY As a seasoned WORK EXPERIENCE and highly versatile remote professional, I specialize in Administrative and Customer Support. I am adept at providing high-level client assistance, and I am passionate about empowering business owners to focus on strategic priorities by taking ownership of the details that matter most. SKILLS CRM coordination English communication travel coordination time management project management adaptabiltity research and data collection critical thinking customer service resourcefulness social media management professionalism appointment setting self-motivation client support collaboration SOFTWARE TOOLS Google Workspace Microsoft Office Zoho CRM Canva Blogger ClickUp Trello Monday.com WebinarJam Zapier Zoom HelloSign Kartra Dropbox Xero ChatGPT WordAI Avaya Oracle Hubspot Hootsuite Dialpad Yelp Blogger.com Wordpress Multilogin Craigslist 3GProxy Linktree Basecamp EDUCATION Polytechnic University of the Philippines BS Tourism Management- CERTIFICATIONS Virtual Assistant Training Feb 2019 EXECUTIVE OFFICE ASSISTANT (PART TIME) FORCIER CONSULTING OCT 2020 - MAY 2024 Assistance with research design, data collection, and report writing Researched Terms of Reference, analyzed Requests for Proposals, and oversaw Zoho CRM and Google Drive Controlled service contracts, revised and compiled staff CVs, and collaborated on projects through Monday.com, ensuring smooth operations and efficient project delivery by 70% EXECUTIVE ADMINISTRATIVE ASSISTANT AQUA WIZARDS PLUMBING MAR 2023 - APR 2024 Handled inbound and outbound calls, managed email communications, and performed general office tasks to support daily operations Oversaw Housecall Pro responsibilities, maintained CRM systems, and did data collection and Google Drive organization Supported marketing efforts through social media management, photo editing, and video editing that enhanced brand presence and client engagement in 3 months EXECUTIVE ASSISTANT TO CEO SWISS BUSINESS COACH OCT 2019 - JAN 2023 Demonstrated ability to deliver comprehensive executive and administrative tasks, including email communication, client support, and appointment scheduling. Social media engagement, client proposals, business manuals, and legal correspondence Coordinated travel and online events, project management, and team workflows via ClickUp, and handled invoice reconciliations in Xero Organized cloud storage (Dropbox and Google Drive), Kartra CRM, and online payments, while streamlining processes through Zapier automation Facilitated supplier and contractor communications, managed electronic agreements, and supported webinar and marketing initiatives to ensure seamless business operations by 60% ONLINE BUSINESS ENGLISH COACH RAREJOB PHILIPPINES AUG 2014 - OCT 2019 Instructed conversational English to Japanese students virtually Helped improve students’ usage of the English language in oral and written communication by 100%