Magdeline Terrero
Project Manager | Gestión de Ciclo de Vida del Software (SDLC) | Implementación de Infraestructura IT | Meto...--
Ave. Gustavo Mejia Ricart, Las Praderas, 10135 Santo Domingo
Profile
Skills
Results driven Project Manager with 15+ years steering complex
technology and operations initiatives—particularly within the financial
services sector. Proven success delivering full lifecycle software,
infrastructure, and process improvement projects on time and within
budget while aligning with Agile/Scrum best practices and PMI (PMP)
standards. Expert in Jira administration, cross functional team
leadership, stakeholder engagement, SOC compliance delivery, and
risk mitigation. Trilingual (Spanish, English, French); authorized to work
onsite in Santo Domingo.
Jira
M.Sc. in Information Systems
May 2009 - May 2009
Stevens Institute of Technology, New Jersey, USA
1995 - 1995
Bizagi BPM
Oracle Financials
Digital Adoption
Change Management
Walkme
Feb 2024 - Nov 2024
Languages
Directed portfolio of digital banking projects (cards, core banking
integrations, backup replication) worth ≈ US$2 M; delivered 96 %
of milestones within SLA.
Facilitated daily standups, sprint reviews and retrospectives for
two Scrum squads (development & maintenance).
Configured custom Jira workflows and dashboards, improving
ticket throughput by 28 %.
Led SOC readiness reviews across SDLC team; closed 100 % of
audit findings before external assessment.
Negotiated vendor contracts, cutting licensing costs 12 % YOY.
Project Manager
GBM Dominicana (IBM Partner), Santo Domingo
MS Dynamics ERP
Microsoft 365
Employment
IT Project Manager
Banco Santa Cruz, Santo Domingo
MS Project
Azure & AWS basics
Education
B.Sc. in Computer Systems Engineering
Universidad APEC, Santo Domingo, DR
Confluence
Mar 2022 - Aug 2023
Managed deployment of on-prem & cloud backup platform for
Banco BHD; zero unplanned downtime post go-live.
Oversaw release management and production cutovers with
DevOps engineers; implemented automated rollback scripts.
Produced executive status reports and risk registers; gained full
C-level buy-in on scope changes.
Directed deployment of hybrid backup solution for Banco BHD;
ensured zero unplanned downtime post-implementation.
Spanish
English
French
Oversaw production releases and implemented DevOps rollback
automation.
Designed and deployed a Pendo-powered user feedback loop
for internal IT services, which identified process bottlenecks and
drove a 20% efficiency gain in service desk resolution times.
Delivered executive status reports and risk assessments that
secured stakeholder alignment at the C-level.
IT Project Manager
Jan 2021 - Jan 2022
Judicial Branch – Real Estate Registry, Santo Domingo
Led Agile transformation by forming and coaching two dedicated
development and support teams.
Implemented a Bizagi BPM workflow for property loan registration,
reducing nationwide processing time by 31 days.
Rolled out WalkMe interactive guides across internal tools to
ensure smooth onboarding for registry staff in remote regions.
Directed a portfolio of digital banking projects worth
approximately US$2M, achieving 96% on-time milestone delivery
within SLA.
Customized Jira workflows and dashboards, resulting in a 28%
increase in ticket throughput and improved project tracking.
Project Coordinator Project Manager
Banco de Reservas, Santo Domingo
Jul 2009 - Nov 2020
Drove multiyear transformation program covering ERP (MS
Dynamics), unified communications, contact center and
administrative core.
Coordinated 25+ engineers, analysts and vendors; managed
budgets up to US$5 M.
Executed monthly SOC SDLC internal audits; achieved continuous
audit readiness.
Earlier roles include Data Capture & Quality Manager,
Implementation Analyst, and Technical Support Specialist,
providing a strong foundation in data governance, QA, and
infrastructure operations.
Project Manager Consultant Freelance
Dec 2024 - Present
Freelance, Santo Domingo
Led strategic planning and execution of complex IT projects to
optimize business processes and digital transformation.
Advised executive leadership on project portfolio management,
ensuring alignment with organizational goals and maximizing
ROI. Developed and implemented customized project
management methodologies, enhancing project delivery
efficiency across multiple teams.
Conducted risk assessments and developed mitigation
strategies to minimize project delays and cost overruns.
Provided expert consulting on establishing and optimizing Project
Management Offices (PMOs) to improve project governance and
delivery consistency.
Conducted comprehensive project management maturity
assessments and delivered actionable recommendations to
enhance organizational project capabilities
Directed multiple digital transformation projects for banking
clients, delivering 96% of milestones within agreed SLAs and
optimizing operational efficiency.
Facilitated Agile ceremonies including daily standups and sprint
reviews for cross-functional Scrum teams, improving team
collaboration and sprint predictability.
Customized and implemented Jira workflows and dashboards,
increasing ticket throughput by 28% and enhancing project
tracking transparency.
