Magdalena De Mesa

Magdalena M. De Mesa 12 A. Bonifacio St. Brgy. Canlalay, City of Binan, Laguna 0929 – 016 - 0515 Email Address:- Employment History and Trainings Acquired Employment History: Teletech – Operations Supervisor – Oct 2008 – Sept 2017 OM POC (Cebu Ebloc2): Cluster OM POC for two months – OM (Operations Manager) Attends High Level Meetings / Leadership Tactical and Strategic Planning Team Leader for the following Telstra LOBs (from October 08, 2011 to Present) Fixed Line Pods DTOW Mobile DTOW MSC Prepaid Postpaid Mobile Assurance Boost Seminars/Trainings Attended: TL 101 Training TL 201 Training Introduction to Six Sigma Team Lead Excellence: Understanding Yourself by Understanding Others Complaints Management Workshop Adaptive Coaching / Behavioral Coaching Seminars Toshiba Phil. – Cooperative Clerk / Finance / Admin Staff - January 2006 – 2007 Personal Traits and Highlights of Qualification: Enthusiastic and can work with a group of different personalities Can work under pressure Can work without supervision Possess communication skills both written and verbal Know how to deal with different kinds of people Can easily learn and teachable Has a value of perseverance, endurance, sense of urgency and patience Has given an opportunity for an OM POC position for more than a month Has attended high level executive meeting Has undergone executive training and strategic/tactical planning Personal Particulars Age: 31 years old Date of Birth: 12 February, 1986 Place of Birth: Sta. Rosa, Laguna Nationality: Filipino Height: 5’’ 7’ Gender: Female Status: Married Religion: Roman Catholic Father: Jose B. Mangahis Occupation: Retired U.S. Navy Mother: Gleva Begornia Occupation: Housewife Languages and Dialects Spoken: Tagalog, Cebuano, English Educational Background Bachelors/College Degree Field of Study: Bachelor in Science in Accountancy Institute/University: San Pedro College of Business Administration Graduation Date: 2002 - 2006 Secondary Level School: SREI – Santa Rosa Education Institution Graduation Date:- Primary Level School: SRES – Central II – Santa Rosa Educational School Graduation Date:- Character References Mario Rodriguez Position: COTM – Telstra powered by Teletech – Cebu – Program Director Contact Number: 0998 – 341 - 9793 Ms. Sharon O. Ofalda Position: COTM – Telstra powered by Teletech – Cebu - Operations Manager Contact Number:- Ms. Dolly Ortega Position: Mobiles – Telstra powered by Teletech – Manila – Operations Manager Contact Number: 0905 – 211 - 5949