Mafeng Joan Gyang

MAFENG JOAN GYANG Customer Relations Officer 11 Davou majei Road, Hwolshe Jos, Plateau State. Nigeria -- Profile Career Objective I am a dedicated customer care representative with years of experience who works effectively and pays attention to my clients/customers’ needs. I provide professional support to individuals and businesses to ensure day to day operations are satisfactory. I have the skill and expertise to deliver exceptional customer service, resolve customer challenges and build positive customer relations that aids customer retention as I strive to ensure your customers are satisfied by your products and services. I'm keen to work for an organization with a great reputation and high profile like yours, and I will ensure i continually add value and remain an asset to your company. Professional Attributes/Skill Set      Excellent Communication Skill Customer Centricity Strong Organizational Ability Active Listening People Management Strengths include:  Problem Solving Ability • Adaptability • A Good Team Player • Effective time management • Ability to Multitask • A likeable Personality • Emphatic Listener • Ability to prioritize tasks Achievements • I introduced customer feedback as a strategy to my previous manager as an empathetic tool for the business to gain valuable insight to the concerns /challenges and suggestions of the customers to sever them better. By doing so and implementing positive changes and strategy, new and existing customer retention growth increased by over 50% and sales figures increased • Nominated best Customer care representative 2023 for customer challenge resolutions Summary of Competency Communication skills • Effective verbal and written communication skills • Ability to convince and persuade • Fantastic individual and likeable personality • A good listener • Competent negotiator • Understand the use of Empathy Management • Good data analysis and interpretation • Utilized interpersonal & communication skills when faced with difficult Situations • Handle day to day running of business purchase orders, post sales orders • Invoiced supplies • Delegate and supervise duties and responsibilities to the team • Prepare and review sales performance invoices Organizational Skills: • Ability to organize daily and future tasks and work effectively within SLA • Brainstormed with team to identify gaps and implement strategies for improved efficiency and results • Good time management • Keeping inventory records and customer database • Delivering expert customer services Social skills and competences • Team player, ability to cooperate and collaborate effectively within groups, through day to day operations • Utilized empathy and professional communications with people in resolving varying complaints and challenges Professional Experience NIGERIAN ARMED FORCES RADIO Jan 2023 –May 2024 Department Radio Operations Position: Customer Relations Representative Job Description:  I interphase with customers and provide information about our products and services  I answered incoming calls and mails from customers  I handle customers challenges and issues and direct their issues to revolver teams and units outside my preview  I respond to customer questions and concerns and provide follow up  Documentation & Retrieval of documents  Data Base Management   Collection and collation of customer suggestions and relevant teams On Air Radio customer Q&A sessions on services feedback and provide same to Majowiefillz Consult Position: Customer/ Supply Officer Job Description: July2020 – Nov 2023  Handles all inbound and out bound calls with customers and supplier information  Ensure customer satisfaction of goods purchased and delivered  Track end 2 end customer experience of our goods delivered  Coordination and Management of the entire Procurement and Supply deliverables  Ensure Supply targets are achieved  Management of goods delivery deadlines  Ensure Quality Standards of supplies are met  Interphasing with various Sellers and logistic operators to ensure smooth business Operations    Ensure customer retention and partner relations Develop new business potential partnerships Collect customer suggestions and feedback for management  Resolve all customer issues and challenges  Provide information on our goods and services Language  English (proficient in spoken, writing, reading and understanding) Education B.A. Theatre Arts University of Jos, Plateau State Second Class Upper division 2023