Maelyn N. Villanueva
Email:-Mobile:-
SKILLS:
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Excellent English communication skills (both written and oral)
Microsoft (Excel, Word, PowerPoint)
Attention to details
Oracle
CRM
EMPLOYMENT HISTORY:
Teletech Customer Care Management Philippines, Inc.
October 2007 – July 2011
Customer Service Representative / Credit Escalations Department
(Telstra, Australian mobile telecom company)
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Receive calls and assist dealers with post-paid mobile concerns.
Analyze bill and make billing adjustments.
Send emails to dealers and regional managers regarding escalations.
Make end of day reports.
Tagaytay Hospital and Medical Center
September 2011-December 2011
Post-graduate Nurse Trainee
oDesk
December 2011 – May 2012
Admin Support / Transcriptionist
● Upload videos and update descriptions for an online store
● Maintain the client’s WordPress page
● Transcribe audio recording
Freelance
Administrator
August 2013 – October 2013
● Copy car details from manufacturer’s websites to client’s car dealer site
SunPower Philippines Manufacturing Limited
August 2012 – present
Invoice Compliance Analyst
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Validates accuracy of lease documents, invoices and coordinates with Accounts Payable (AP)
to resolve any discrepancies, and to process dealer payments
Process PO (purchase order) receiving for approved invoices to facilitate payment
Send a weekly progress report to regional sales managers
Make outgoing calls to dealers in US on a weekly basis
Maintain and answer inquiries sent to a generic mailbox and send to appropriate department
if out of scope
Project management
Analyze data to maintain dealer’s compliance in submission of documents according to SLA
(service level agreement)
Create reports for continuous improvement of overall process and SLA maintenance
Acted as a voice talent in webinar projects to train dealers
Event organizer and emcee/host on several occasions
Regularly provide inputs and suggestions to improve current process
TFP (Training Focal Point) to train new hires regarding the team’s overall process and
administering exams to test for learning which would lead to certification
Host WebEx meetings to do on boarding of new dealers to familiarize them of the invoicing
process
Upwork
May 2016 – Present
Freelance Contractor
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Data entry specialist
Social media manager
Proofreader
Transcriber
EDUCATION AND CREDENTIALS:
Emilio Aguinaldo College – Cavite
Bachelor of Science in Nursing
April 2007
University of the Philippines – Los Banos
Doctor of Veterinary Medicine
June 2002 – October 2003
