Maelyn Jacinto

MAELYN CAGUIOA-JACINTO 25 Charles St. Takapau, Central Hawkes Bay 4203 New Zealand OBJECTIVE To utilize and enhance the maximum potential of my professional strengths as well as to be an asset to my company’s growth; all geared towards my personal achievement SUMMARY PROFILE AND SKILLS: Throughout my career in the Business Processes Industry, I enhanced my customer service skills. I have developed my skill in understanding their needs and have managed to come up with efficient resolutions. As Transcriptionist, I have dealt with colleagues and have been able to positively interact with them online on how we could perform our duties well. I have positively developed the attitude of doing things effectively and efficiently. Excellent English Language Proficiency Proficient in Computer Application (Microsoft Office, Internet Applications) Multi-tasking, Willing to be Trained, Can Work under minimum supervision, Friendly, Honest, Team Player, Fast-learner and dedicated, and telephone operations skilled PERSONAL Contact Number (- E-mail Address -Skype Id: mimi.pretty26 Age 35 Gender FEMALE Civil Status Married Nationality FILIPINO Religion Evangelical Christian Language Proficiency English, Filipino PROFESSIONAL QUALIFICATION University Education Bachelor of Arts in Economics 2003SAINT LOUIS UNIVERSITY BAGUIO CITY, PHILIPPINES Secondary Education Tarlac State University- Laboratory SchoolTarlac City, Philippines WORK EXPERIENCE Kintail Honey Ltd. A local beekeeping company based in Takapau Central Hawkes Bay New Zealand. Established in 1947 doing crop pollination, package bees for export to Canada, and honey production. Position: Honey Extracting Crew (January 2016-May 2016) Job Description: Worked as one of the night shift extraction crew during the honey flow season. Duties involved all around work like scraping of honey wax from frames before they are put into the extraction machine. Convergys Corporation Philippines Convergys Corporation is a corporation based in Cincinnati, Ohio that sells customer management and information management products, primarily to large corporations. Customer management products include agent assisted, self-service and care software tailored to the communications, financial services, technology, retail, healthcare and government markets Position: Sales and Service Representative 2 (January 2012 – March 2013) Job Description: Responsible in assisting customers about billing inquiries, billing disputes and payments Responsible in assisting customers in changing their programming package and upselling features and benefits of new equipment and services GREEN BRIAR SERVICES SOLUTION A sub-contractor for business process companies focusing on message transcription in car repossession industry and serves some of the world’s biggest credit, financial institution, and car companies. Position: Clerk (August 2007 – November 2011) Job Description Responsible for transcribing messages forwarded by car repossession agents Present and forward accurate data to different financial institutions or collection agencies responsible in taking payments from debtors. SUTHERLAND GLOBAL SERVICES A New York, USA based and ISO-certified business outsourcing company focusing on retail, healthcare, financial and mortgage industry. Position: Community Support Representative (November 2005 – June 2006) Job Description: Support account holder’s financial inquiries through phone and email from client (an eBay Company) particularly customers in North America. Provide assistance to accountholder’s financial information changes (bank account, credit/debit cards) ICT GROUP A company that provides customer contact management solutions and services to business process outsourcing (BPO) arena. Position: Customer Service Representative (November 2004 - August 2005) Job Description: Provide assistance to clients located in North America regarding information about their credit reported to their files Support clients financial inquiries through phone Generate report for clients who have questions regarding their credit files and coordinate with respective financial institutions for completion of their credit analysis PARLANCE SYSTEMS INCORPORATED (ePLDT) A Philippine-based company which provides Information and Communications Technology services to a wide range of enterprises from various industries. Position: Customer Service Representative (June 2003 - January 2004) Job Description: Responsible for assisting customers with their concerns regarding programming change, billing questions and disputes, and technical problems with their satellite system. Upsell company’s new features with regards to TV programs and hold presentation of company’s new equipment available in the market. Reference available upon request.