Maegan

Maegan Ritchie Administrative Assistant Downers Grove, IL 60515-- Hardworking individual versed in handling wide variety of office tasks. Manages simultaneous needs with good decision-making and multitasking skills. Familiar with day-to-day reception practices, as well as special projects, events, and patient support requirements. Authorized to work in the US for any employer Work Experience Intake Registration Specialist Linden Oaks Behavioral Health - Naperville, IL April 2022 to Present • Complete and maintain accurate records or reports regarding the patients' histories and progress, services provided, or other required information. • Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes. • Interview clients, review records, and confer with other professionals to evaluate individuals' mental and physical condition and to determine their suitability for participation in a specific program. • Act as liaisons between clients and medical staff. • Conduct insurance verification for patients. Medical Administrative Assistant DuPage Immediate Care May 2022 to November 2022 • Check insurance eligibility and collect required copays. • Manage multi-line telephone system to answer questions, route calls, and take messages. • Greet visitors at front desk, answered questions, and directed guests to specific medical personnel. Administrative Assistant Westmont Napleton Porsche - Westmont, IL August 2021 to June 2022 • Manage multi-line telephone system to answer questions, route calls, and take messages. • Greet visitors at front desk, answered questions, and directed guests to specific off ice personnel. • Handle file demands, scanning, indexing, and storing physical records. Fulfillment Associate Amazon - Tulsa, OK April 2021 to July 2021 • Reported product discrepancies or quality issues to management, noting damaged products, incorrect labeling, or quantity variances. • Picked products by matching numbers and product descriptions to confirm accuracy. • Met physically-demanding performance targets, staying in shape to quickly cover long distances each day. • Fulfilled over 700 orders per day by working efficiently to locate and pack items. Fulfillment Associate JCPenney - Tulsa, OK October 2020 to April 2021 • Picked products by matching numbers and product descriptions to confirm accuracy. • Minimized shrinkage by identifying and closing loopholes in merchandise access and distribution. • Reported product discrepancies or quality issues to management, noting damaged products, incorrect labeling, or quantity variances. • Kept computer inventory accurate with regular cycle counts and full audits every day. Cashier/Customer Service Jimmy Johns - Lombard, IL July 2019 to January 2020 • Gave customers information about upcoming promotions and available items. • Kept balance sheets with amounts and numbers of transactions. • Stocked store shelves and end-caps with merchandise during down times. Cashier/Customer Service Dairy Queen - Downers Grove, IL August 2018 to February 2019 • Prepared or cooked daily food items using safe food handling practices. • Maintained cleanliness and presentation of storefront, cleared clutter, and restocked utensils. Education Undergraduate in Physician Assistant South College - Knoxville, TN August 2021 to Present High school diploma Downers Grove North - Downers Grove, IL August 2017 to May 2021 Skills • Call management • System Administration • Customer service (3 years) • Insurance verification (Less than 1 year) • EMR Systems • Medical Scheduling • HIPAA • Epic • Administrative experience (3 years) Certifications and Licenses CPI June 2022 to June 2024 Crisis prevent institute training CPR June 2022 to June 2024 BLS for Healthcare Providers September 2022 to September 2024 Assessments Medical receptionist skills — Proficient April 2022 Managing physician schedules and maintaining accurate patient records Full results: Proficient Work style: Professionalism — Proficient June 2021 Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient Electronic health records: Best practices — Familiar June 2021 Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Familiar Customer service — Expert June 2021 Identifying and resolving common customer issues Full results: Expert Customer focus & orientation — Completed October 2020 Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Completed Scheduling — Expert May 2022 Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Expert Administrative assistant/receptionist — Proficient February 2022 Using basic scheduling and organizational skills in an office setting Full results: Proficient Protecting patient privacy — Highly Proficient February 2022 Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient Attention to detail — Expert June 2021 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Expert Medical terminology — Completed April 2022 Understanding and using medical terminology Full results: Completed Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.