Maedelle Espino

Hello,

I have 2 years of experience as a Customer Service Representative/Virtual Assistant which are for e-commerce stores via Shopify. My main tasks there were to handle emails, DMs on Instagram, chargebacks, process returns and refunds, fulfill orders, handle disputes via Stripe, and a product listing specialist via Amazon and Oneshop.

I have established effective strategies on how to interact with a diverse variety of people. I maintain an efficient and functional work environment helping a wide range of customers with their issues and resolve complaints with a friendly attitude. I have a knack for problem solving and work well independently and with little oversight.