Mae Paracuelles

Mae Paracuelles 10, Calle Rojo, BC Homes Subdivision, Salinas Drive Extension, Lahug, Cebu City, Cebu- |- Objective Potential and driven candidate looking for a chance to apply for a leadership and financial role that will make use of my excellent communication abilities and attention to detail. Resourceful individual completes administrative tasks with speed and meticulous attention to detail. Proactively strengthens internal processes using excellent organisation and communication skills. Approachable team worker with flexible attitude Experience Accenture 4/2024 Inbound Sales Management Analyst - Team Leader • Evaluated current processes to develop improvement plans • Improved organizational agility, leading initiatives to adopt more flexible working arrangements. • Conducted performance evaluations to identify areas for improvement, setting actionable goals for team members. • Enhanced elient satisfaction, developing and implementing tailored solutions based on specific needs assessments. Provided expert guidance on best practices, resulting in improved overall organizational effectiveness. ZEPZ 9/2022 - 4/2024 Escalations and Correspondents Compliance Specialist • Performed daily risk assessments and reported findings to senior management for remediation. • Proactively improved processes and systems to increase workflow efficiency. Monitored and enforced risk management procedures, reducing vulnerabilities and monitoring outcomes. • Regularly reported on risk management and implemented mitigative strategies to reduce vulnerabilities. • Worked closely with APAC Business development head and Global Compliance Senior Operations to help build new tools and systems supporting risk management capabilities. ZEPZ 5/2020 - 8/2022 Customer Service Executive • Enabled customers to find answers by providing extensive details on system navigation. • Managed all complex complaints, issues and problems to maintain customer satisfaction. • Maintained excellent customer satisfaction by delivering high-quality customer service and dealing University of San Carlos 6/2014 - 2/2017 Instructor • "Learn to Swim Program", Basic Education Subject • Created lesson plans describing various methods of presenting information to students to facilitate comprehension. • Evaluated students' abilities by reviewing performance records and adjusted teaching methods to foster progress. • Conferred with supervisors to discuss program goals and course objectives for lesson planning. Education San Carlos University Bachelor of Sencondary Education Major in MAPEH 1.00 Skills Dancing Sports (swimming) Has good oral and written communication skills Good interpersonal skill Ability to work under pressure Keen to details Keen to learning Organizational skill Document management Competitor monitoring Reference Mr. Edmund Larisma - "ZEPZ" Team Manager- Mr. Kerwin Puracan - "GoTeam" Leadership Coach- Ms. Emelita Main - "ZEPZ" Team Manager- 2017