MAE SERINEO CUISON
B14 L6 Sierra Madre St, Burgos, Rodriguez, Rizal, Philippines, 1860
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E-mail add:-Skype: mae.cuison
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OBJECTIVE
To pursue a career in the online industry where I can apply my expertise for personal
growth and business upscale.
WORK EXPERIENCE
June 2011
To Present
RareJob Phils. Inc.
Home based English Online Tutor/ Private Tutor
Jan 8, 2011
To 2013
KeyEye for English
Home based English Online Tutor/ Private Tutor
June 18, 2010
To January 2011
Teaches Basic English grammar lessons, Conversational and
Business English via Skype
Gives specific feedback and monitors students’ progress
Provides fun and effective lessons
Handles students from different levels and age groups
Taught Basic English grammar lessons and Conversational English
via Skype
Monitored students’ progress
Delivered fun and innovative lessons
Dealt with students from different levels and age groups
IM English Academy
Home based English Online Tutor/ Private Tutor
Taught Basic English grammar lessons and Conversational English
via Skype
Dealt with students from different levels and age groups
Assessed the level of students
2006
To Present
Jesus the River of Life Gospel Church
Church Secretary
June 9, 2008
To June 30, 2010
Itouchpoint Softech Ltd.
Quality Analyst/ Quality Improvement Specialist
Sitio Curayao, Burgos, Rodriguez, Rizal
Organizes church activities/ events and maintains church calendar
(Pastors, Department Heads)
Attends and records meetings and set-up appointments
Picks up, distributes and disseminates all correspondence
Coordinates scheduling for weddings, baptisms and dedications
Updates all standard forms and ministry literatures
Types, prints and files church documents, certificates and other
paperwork (membership, child dedication, baptismal)
22nd Flr. IBM Plaza Building, Eastwood, Libis, Quezon City
Mentored and monitored agents who did not reach the Total
Quality Target in terms of Quality and CPT
Handled on-the-job training for newly hired agents
Ensured that all important updates are cascaded through Up
training and Refresher courses
Gathered, analyzed and evaluated data to verify strengths and
areas of improvement of program
Accomplished Quality Improvement Reports weekly
Acted as officer-in-charge when Training and Quality Manager and
Supervisor are not around
Monitored agents’ performance through test calls
Responsible for providing statistical data internally as directed by
the Quality Manager.
Participated in calibration sessions with the QA department,
operations and training to ensure consistency in implementing QA
guidelines.
Helped operations with queue management by taking in calls
November, 2008
Awarded Employee of the Month
February 2008
To June 2008
YBM Phone ‘N Talk
English Online Teacher
July 5, 2007
To September 14, 2007
Food for the Hungry (FH) Philippines Inc.
Support Staff
28th Flr. IBM Plaza Building, Eastwood, Libis, Quezon City
Planned, prepared and delivered lessons to students
Adapted existing materials
Carried out student’s needs and assessed student’s progress
Attended team meetings and collaborated with other tutors
October 15, 2003
To April 25, 2007
Assisted and translated for an apprentice from FH/US in the FH
communities working on surveys, interviews and evaluation
research
Taught English to Japanese students from FH Japan for a month
Itouchpoint Softech Ltd.
Customer Care Associate
22nd Flr. IBM Plaza Building, Eastwood, Libis, Quezon City
Accommodated quality assured calls at the lowest possible call
processing time
Provided callers’ precise information and customer service
Met the targets set by the company
April, 2005
Awarded Employee of the Month
ON THE JOB TRAINING
November 12, 2002
To January 24, 2003
Travel and Tours Junction Inc.
Travel Representative Trainee
April 11 to May 11, 2001
Orientex Travel Agency, Inc.
Travel Representative Trainee
Metrolane Complex, P. Tuazon, cor. 20th Ave., Cubao, Quezon City
Received and handled travel inquiries from existing and
prospective clients
Provided passengers accurate travel details/information
Retrieved and canceled bookings from different airlines
Faxed tickets and other documents
Suite 206 V. A.G. Building, Ortigas Ave, Greenhills San Juan, Manila
Handled inquiry calls regarding rates and documentations
Functioned as a Front Desk Officer
February 2000
Hasmin Hostel
Front Office Management Trainee
Sta. Mesa, Manila
Answered phone calls, checked reservations and attended to the
inquiries and checking in or out of the hostel
EDUCATIONAL BACKGROUND
COLLEGE
Polytechnic University of the Philippines
Bachelor of Science in Tourism, Graduated 2003
Sta. Mesa, Manila
Member, Earth Saver’s Club (Member 2001)
Member, Tourism Youth Society (Member 1999)
HIGH SCHOOL
Roosevelt College (Rodriguez)
ELEMENTARY
St. Matthew’s Academy
Ampid, San Mateo, Rizal
Graduated 1995
Balite, Rodriguez, Rizal
Graduated 1999
Sixth Honorable Mention
TRAININGS/ SEMINARS ATTENDED
March 7, 14, 21 & 28, 2003
Abacus Functionalities for Tourism Students
Final Grade Received: 93%
Abacus Distribution Systems Philippines, Inc
3/F Trafalgar Plaza Bldg. H.V. Dela Costa Street,
Salcedo Village, 1227 Makati City
September 2, 2002
Tourism for Peace
Manila Midtown Hotel
September 2001
Tour Guiding Seminar
Tanchuling Resort, Legaspi City, Albay
SPECIAL SKILLS
Knowledgeable in Microsoft Office, Google Docs, Excellent Verbal and Written Communication, Good
Interpersonal Skills, Honest and Trustworthy, Systematic, Willing to learn, Positive Work Attitude.
PERSONAL PROFILE
Nickname
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CHARACTER REFERENCE
* Available upon request
Mae
May 19, 1982
Villamor Air Base, Pasay City
Single
5’5
120 lbs.
Female
Born Again Christian
English, Filipino-
mae.cuison-
