MAE CRISTINE
LOGRONIO-ENGALLA
DETAILS
ADDRESS
Mandaue City, Philippines,
PHONE-
EMAIL-
SKILLS
Leadership and Team
Management
Project
Coordination/Manageme
nt
SUMMARY
Experienced with managing sales operations and
providing administrative support to chief executive,
sales and operations team.
Fluent in CRM tools like Pipedrive, Google Workspace,
Asana, and Slack to maintain client relationships and
streamline sales and operations processes.
Proven track record of ensuring effective
communication and coordination within sales
department and other departments, resulting in
improved team performance and client satisfaction.
Thorough team contributor with strong organizational
capabilities, skills in problem solving, and collaboration.
Experienced in handling numerous projects at once
while ensuring accuracy.
Effective at prioritizing tasks and meeting deadlines and
possess willingness to take on added responsibilities to
meet team goals.
Administrative/Operation
s Support
EXPERIENCE
Cold Calling/Appointment
Setting
Sales and Project Manager, Client Spike
Customer Service
Recruitment
Training
Feb 2025-Aug 2025
Run multiple inboxes of the owner/founder
Respond to client emails mirroring his tone and email
style
Manage his calendar and schedules
Successfully managed multiple projects simultaneously
by prioritizing tasks according to urgency, resource
availability, and alignment with organizational goals
Help identify plans and resources required to meet
project goals and objectives
Monitor project performance to identify areas of
improvement and make adjustments
Help build company's sales process
Perform cold outreach via phone and email
Manage a small group of sales team
Executive Assistant/Business Development Manager,
Dotcom Design
Dec 2023-Jan 2025
Runs two different inboxes of the Chief of Sales/Owner
to respond to emails and customer project
inquiries/requests promptly mirroring his tone and
email style
Manage calendars and scheduling
Submit support tickets and communicate them to
internal departments
Coordinate/follow up with internal departments updates
of the project or any changes the customer wants to
implement
Directly communicate with customers via phone and
email any inquiries/requests
Build and updates Sales Reports
Track and updates appointment trackers and daily team
activities and performance. Update the CRM (Pipedrive)
Export and distributes new leads.
Conduct onboarding and training to the new hires
Perform offboarding process to resigned team
members
Conduct one-on-one check-ins with each team member
Conduct bi-weekly Sales Team meeting
Hold weekly strategic meetings with the Chief of Sales
and the co-manager
Ensure the team hits or exceeds the monthly team and
individual goals
Cold call/set appointments to contribute to the goals
Business Development Representative, Dotcom Design
Jul 2022-Nov 2023
Research target industry and prospects
Dial out 150-200 cold leads per day to set an
appointment with a decision maker
Reschedule no show appointments
Perform courtesy calls
Update sales trackers
Update CRM (Pipedrive)
Production Coordinator, Cloud Media Agency
Jul 2021-Dec 2021
Responsible for starting, tracking, and managing various
projects, and assigning, briefing, and tracking various
objectives, tasks, and sub-tasks to internal and external
team members as needed
These projects are in the areas of marketing, hybrid
event management (live and virtual), video production,
and video editing
The responsibility also includes client-facing (client
onboarding and support) and generating client-specific
reports
Other projects assigned directly to production,
marketing, administration, or other needs of the
company
Management of project management tools such as
Monday.com and ClickUp
Files organizing and management using Google Drive
Other tools used are Canva, Grammarly, Heropost (social
media management tool), Blogger and WordPress
(content management tools), PandaDoc, Dropbox,
Zoom, Airtable, and Stripe
Recruitment Associate Manager, Salaria Group
Sep 2020-Jul 2021
Post job vacancies on job sites
LinkedIn recruiting using LinkedIn Sales Navigator
Screen applicants for an initial interview
Conduct initial interviews
Check test tasks
Update HR Recruitment File
Ensure to hit the targets and demands of recruitment
Perform employee engagement related activities
Account Associate, Salaria Group
May 2020-Sep 2020
Lead generation using LinkedIn and LinkedIn Sales
Navigator, websites, Google searches
CRM tools management (HubSpot, Zoho, Salesforce)
LinkedIn and Email marketing
Data Entry
Telesales Associate, Dyninno Philippines
Cebu City
Feb 2019-Jun 2020
Handle travel arrangements of clients
Find the best routes and airline ticket prices in the
market
Sell airline tickets to clients for both domestic and
international flights with markup
Ensure that clients' special needs or requests such as
wheelchair assistance and special meals are being
requested to the airline prior to their scheduled
departure
Ensure that clients are fully informed of the restrictions
of the ticket and offer a way to protect it
Capability Development Officer, Metro Retail Mandaue
City
Stores Group
Aug 2018-Feb 2019
Conduct training needs analysis
Coordinate with department heads, store SMEs (Subject
Matter Experts) to identify training needs and
implement necessary training
Develop and review training modules
Conduct and/or facilitate training
Conduct post-evaluation tests
Customer Service Specialist, Convergys
Cebu- Philippines
Lahug, Cebu
City
Apr 2012-Apr 2014
Provide medical benefits and eligibility to healthcare
providers
Provide claim status
Processes and reviews claims
EDUCATION
University of San Carlos, Master of Arts,
Psychology Major in Industrial-Organizational
Psychology
Cebu
City,
Cebu
-
Cebu Normal University, Bachelor of Arts,
Psychology
Cebu City,
Cebu
-
GPA: Cum Laude
ACHIEVEMENTS
Civil Service Honor Graduate Eligibility, Presidential
Decree No. 907,-
REFERENCES
Reference available upon request
