Detail-oriented individual with exceptional communication and
project coordination skills. Proven ability to handle multiple tasks
effectively and efficiently in fast-paced environments. Recognized
for taking proactive approach to identifying and addressing issues,
with focus on optimizing processes and supporting team objectives.
Motivated individual with experience in customer service and sales.
Skilled in building customer relationships and understanding
MAE
CRISTINE L.
LOGRONIO
-ENGALLA
Contact
Address
Mandaue City, Cebu 6014
customer needs. Strong communication and interpersonal skills for
providing superior customer service.
Work History-
Sales Administrator/Virtual
Assistant/Business Development Manager
Dotcom Design
• Runs two different inboxes to respond to emails
and customer project inquiries/requests promptly
• Submit support ticket/communicate with internal
departments the customer's requests/inquiries
• Coordinate/follow up with internal departments
Phone
updates of the project or any changes the
-
customer wants to implement
E-mail-WWW
Bold Profile
Skills
• Leadership and Team
Management
• Project
Coordination/Management
• Cold
Calling/Appointment
Setting
• Customer Service
• Recruitment
• Training
• Directly communicate with customers via phone
and email any inquiries/requests
• Build and updates Sales Reports
• Track and updates appointment trackers and
daily team activities and performance
• Update the CRM (Pipedrive)
• Export and distributes new leads
• Conduct onboarding and training to the new
hires
• Perform offboarding process to resigned team
members
• Conduct one-on-one check-ins with each team
member
• Conduct bi-weekly Sales Team meeting
• Hold weekly strategic meetings with the Chief of
Sales and the co-manager
• Ensure the team hits or exceeds the monthly
team and individual goals
• Cold call/set appointments to contribute to the
goals
-
Business Development Representative
Dotcom Design
• Research target industry and prospects
• Dial out 150-200 cold leads per day to set an
appointment with a decision maker
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Reschedule no show appointments
Perform courtesy calls
Update sales trackers
Update CRM (Pipedrive)
2021-07 -
Production Coordinator
2021-12
Cloud Media Agency, Mandaue City
• Responsible for starting, tracking, and managing
various projects, and assigning, briefing, and
tracking various objectives, tasks, and sub-tasks
to internal and external team members as
needed
• These projects are in the areas of marketing,
hybrid event management (live and virtual),
video production, and video editing
• The responsibility also includes client-facing
(client onboarding and support) and generating
client-specific reports
• Other projects assigned directly to production,
marketing, administration, or other needs of the
company
• Management of project management tools such
as Monday.com and ClickUp
• Files organizing and management using Google
Drive
• Other tools used are Canva, Grammarly,
Heropost (social media management tool),
Blogger and WordPress (content management
tools), PandaDoc, Dropbox, Zoom, Airtable, and
Stripe-
Recruitment Associate Manager
Salaria Group
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Post job vacancies on job sites
LinkedIn recruiting using LinkedIn Sales Navigator
Screen applicants for an initial interview
Conduct initial interviews
Check test tasks
Update HR Recruitment File
Ensure to hit the targets and demands of
recruitment
• Perform employee engagement related activities-
Account Associate
Salaria Group
• Lead generation using LinkedIn and LinkedIn
Sales Navigator, websites, Google searches
• CRM tools management (HubSpot, Zoho,
Salesforce)
• LinkedIn and Email marketing
• Data Entry
2019-02 -
Telesales Associate
2020-06
Dyninno Philippines, Cebu City
• Handle travel arrangements of clients
• Find the best routes and airline ticket prices in the
market
• Sell airline tickets to clients for both domestic and
international flights with markup
• Ensure that clients' special needs or requests such
as wheelchair assistance and special meals are
being requested to the airline prior to their
scheduled departure
• Ensure that clients are fully informed of the
restrictions of the ticket and offer a way to
protect it
2018-08 -
Capability Development Officer
2019-02
Metro Retail Stores Group, Mandaue City
• Conduct training needs analysis
• Coordinate with department heads, store SMEs
(Subject Matter Experts) to identify training needs
and implement necessary training
• Develop and review training modules
• Conduct and/or facilitate training
• Conduct post-evaluation tests-
Customer Service Specialist
Convergys Cebu- Philippines, Lahug, Cebu
• Provide medical benefits and eligibility to
healthcare providers
• Provide claim status; processes and reviews
claims
Education-
MASTER OF ARTS: PSYCHOLOGY MAJOR IN
INDUSTRIAL-ORGANIZATIONAL
PSYCHOLOGY
University of San Carlos - Cebu City
2008-01 -
BACHELOR OF ARTS: PSYCHOLOGY
2012-01
CEBU NORMAL UNIVERSITY - Cebu City
GPA: Cum Laude
Awards/Recognitions/Eligibility
• Civil Service Honor Graduate Eligibility,
Presidential Decree No. 907,-
• CNU- Bachelor of Arts in Psychology- Cum Laude,
Cebu Normal University, 03/01/12
Personal Information
•
•
•
•
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Place of Birth: Cagwait
Citizenship: Filipino
Father's Name: Mr. Paulino F. Logronio, Sr.
Mother's Name: Mrs. Noraida L. Logronio
Gender: Female
