Mae Colleen De La Vega

MAE COLLEEN MARANAN- DE LA VEGA VIRTUAL ASSISTANT | HR & FINANCE EXPERT | ADMIN & OPERATIONS SPECIALIST CONTACT--Gumamela, Balayan, Batangas EDUCATION- BATANGAS STATE UNIVERSITYARASOF Bachelor of science in Psychology SKILLS Virtual Assistance & Administrative Support Recruitment & Onboarding Financial Reporting & Budget Management Google Workspace, MS Office, QuickBooks Calendar & Email Management Inventory Management & Warehouse Coordination Document Management & Digital Filing Systems Customer Service & Client Support TOOLS & SOFTWARE Google Workspace | QuickBooks | MS Office | HRIS | Canva | Trello | Asana | Zoom | Slack PROFILE SUMMARY Highly organized and dependable Virtual Assistant with strong experience in HR management, finance operations, and administrative support. Skilled in Google Workspace, MS Office, QuickBooks, HRIS systems, and capable of handling email management, scheduling, data entry, and operations support. Adept at managing business processes and delivering quality results in remote work environments. WORK EXPERIENCE Virtual Assistant Acupuncture and Physical Therapy | Jan 2025 Manage appointment calendar and schedule patient sessions for acupuncture and physical therapy treatments. Send appointment reminders via email, text, or call to reduce noshows. Coordinate follow-up sessions and reschedule appointments when necessary. Respond to patient inquiries regarding services, pricing, and availability through email, chat, or phone. Assist patients with intake forms and ensure all documents are completed before sessions. Provide excellent customer service and maintain a professional, friendly tone in all communications. Process invoices and track patient payments accurately. Assist with insurance verification and claims submission for physical therapy sessions. Maintain accurate financial and patient transaction records. HR & Finance Manager Atomic Digital Deals Inc. (E-commerce) | Jan 2024 – Jan 2025 Managed HR operations including recruitment, onboarding, and employee relations. Created an Employee Handbook to standardize company policies. Designed a Google Sheet inventory tracking system for warehouse operations. Handled financial reports, payroll, and budgeting with accuracy and confidentiality. Oversaw operations and warehouse activities to ensure smooth processes. MAE COLLEEN MARANAN- DE LA VEGA VIRTUAL ASSISTANT | HR & FINANCE EXPERT | ADMIN & OPERATIONS SPECIALIST CONTACT PROFILE SUMMARY Highly organized and dependable Virtual Assistant with strong experience-in HR management, finance operations, and administrative support. Skilled in Google Workspace, MS Office, QuickBooks, HRIS systems, and capable Gumamela, Balayan, Batangas of handling email management, scheduling, data entry, and operations support. Adept at managing business processes and delivering quality results in remote work environments. - EDUCATION- BATANGAS STATE UNIVERSITYARASOF Bachelor of science in Psychology SKILLS Virtual Assistance & Administrative Support Recruitment & Onboarding WORK EXPERIENCE Logistics Assistant Brenton International Venture Manufacturing Corp | Jul 2024 – Dec 2024 Coordinated shipment scheduling and monitored inventory levels. Processed and verified shipping documents and invoices. COD Admin PH Global Jet Express (J&T Express) | Mar 2023 – Jul 2024 Handled cash-on-delivery transactions and reconciliations. Coordinated with logistics teams to resolve payment concerns. Financial Reporting & Budget Management Google Workspace, MS Office, QuickBooks Calendar & Email Management Inventory Management & Warehouse Coordination Document Management & Digital Filing Systems Customer Service & Client Support TOOLS & SOFTWARE Google Workspace | QuickBooks | MS Office | HRIS | Canva | Trello | Asana | Zoom | Slack Loans Administrator / Site Admin Bellavita Land Corporation (Ayala Land) | Apr 2021 – Feb 2023 Managed Pag-IBIG housing loan processing and client records. Provided administrative support for the site office. PhilHealth Encoder / Clerk Ospital ng Nasugbu | Mar 2018 – May 2020 Maintained accurate health insurance records and processing. Assisted hospital staff in administrative and clerical tasks. claims