Mae Clarite

KRISDEL MAE CLARITE VIRTUAL ASSISTANT | EXECUTIVE ADMINISTRATIVE SUPPORT | CUSTOMER SERVICE SPECIALIST Lucena City, Quezon Province, Philippines |- |-| linkedin.com/in/kmclarite PROFESSIONAL SUMMARY Virtual Assistant with 3+ years of experience supporting administrative, customer service, and sales teams in remote environments. Skilled in managing inboxes, preparing reports, organizing documentation, and keeping daily operations running smoothly so teams can focus on high-value work. Known for being proactive, detail-oriented, and adaptable, with a track record of improving workflows, staying organized under pressure, and helping teams meet deadlines efficiently. WORK EXPERIENCE MoreAble, LLC Administrative & Customer Support Specialist | 2023 – 2026 Provided remote administrative and customer support for internal teams, agents, and customers Managed email inquiries and resolved customer and internal issues in a timely and professional manner Supported sales operations by exporting, formatting, and analyzing Excel sales reports to track performance metrics and inform decision-making Prepared and distributed hourly sales reports used by leadership for real-time decision-making Maintained confidential records, onboarding documents, and internal files using shared cloud drives Assisted with onboarding new and returning agents by coordinating required documentation Researched and resolved minor technical issues to ensure smooth daily operations Prepared inventory and administrative reports for leadership review Adapted quickly to new software systems, workflows, and operational updates Ensured accuracy, organization, and deadline compliance across multiple concurrent projects Velvet Lips LLC General Virtual Assistant | 2022 – 2023 Provided executive administrative support to the CEO, including scheduling and email coordination Managed website backend updates and content uploads Created and scheduled email marketing newsletters Responded to customer inquiries via email in a professional and timely manner Organized digital files and maintained accurate documentation Assisted with project coordination and supported new operational initiatives CORE SKILLS Virtual Assistance Executive Administrative Support Customer Service & Email Support Sales Support & Reporting TECHNICAL SKILLS Microsoft 365 (Excel, Outlook, Word) Google Workspace CRM & Sales Reporting Tools Data Entry & Documentation Operations Support Time Management Cross-Functional Coordination Email Marketing Platforms (ConvertKit) Website Management (Wix) Canva EDUCATION Bachelor of Science in Hotel and Restaurant Management St. Anne College Lucena Inc., 2016 Problem Solving Attention to Detail ChatGPT