Mae Christine C. Gomez

Mae Christine C. Gomez Block 42 Lot 14 Purok Cadena De Amor Barangay Handumanan Bacolod City 6100 Mobile: - E-mail:- Personal Profile A motivated, adaptable, and responsible former Call Center Agent seeking job opportunities which will Utilize the professional skills developed through my past work experiences in this field. Achievements • • • TOP AGENT for having a complete attendance and following schedule adherence. SALES TOP AGENT BEST TROUBLESHOOTER AND PROBLEM SOLVER OF THE YEAR Education • • • Bachelor of Science in Business Administration- La Carlota City College -) Midwifery - La Carlota City College -) Care Giving vocational-National REDCROSS Bacolod City -) Work Experiences • • Nelim’s Trading Negros Occidental- - Sales Associate - Bookkeeper Panasiatic Solutions Bacolod City- - Executive Retention and Corporate Department. * Addresses customers complaints whenever they ask for a supervisor and provides positive outcome. * Customer retention and loyalty. * Provides technical assistance over the phone, gives instructions to customers phones difficulty using their device. * Listens to the customer and analyses problem to help provide resolution. * Promotes clients new and existing products and services such as mobile phones accessories and airtime. * Bill disputes and Refunding customers whenever needed. • Transcom Bacolod City- - Customer Service Representative * Provides excellent customer service by answering queries towards a successful resolution enough to gain trust and loyalty from the customer. * Helped customers with BILLING INQURIES and disputes. * Promote client’s new and existing products and services and reach sales quota. * Provides over the phone repair to their equipment such as MODEM, CABLE BOX and LANDLINE PHONES. * Scheduling of technician visits if needed. * Utilized Einstein360, ACSR, One CTI, Avaya, and Xfinity Order Entry tools for Sales and Repair. Skills • • • • Able to work well under pressure Ability to manage a calendar and schedule appointments Proficiency with Microsoft Office tools such as Word, Excel, and PowerPoint Written and verbal communication skills Character References: • GRACE LYN G. LIBRE -BD AGENT PRESTIGE AUTO GROUP - • HARLENE GALICIA -CORPORATE REPRESENTATIVE Panasiatic Solutions -