Mae Balais

JOLLI MAE BALAIS SUMMARY Hi ! I am Jolli Mae A Balais, a full time Customer service associate at a bank for 6 years. Looking for a side hustle to obtain a position that will enable me to use my ability. I am resourceful individual who completes administrative tasks with speed and meticulous attention to detail. Looking forward to be a part of your company ! CONTACT Quezon City , Metro Manila 1100 - LINE ADMINISTRATIVE ASSISTANT , 06/2015 - 10/2015 Meralco Energy Inc. - Meralco Complex Ortigas Avenue Pasig City, Philippines - • Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management. SKILLS • Organised and stored hardcopy files. • Sales skills • Managed information on company databases for different organisational activities to track history and safeguard accurate information. • Legal Administrative Support • Strong Interpersonal Skills • Greeted visitors and appropriately directed to designated areas. • Customer Service Orientation • Handled client correspondence and internal communications in professional manner. • Database Entry • AS/400 • Planned office events by reserving venues, communicating schedules and coordinating setup. • Microsoft Office Proficiency • Data Entry Documentation ACCOUNT VERIFIER, 06/2014 - 06/2015 CIS BAYAD CENTER INC - Meralco complex ortigas Ave., Pasig City, Philippines LANGUAGES English: Proficient EXPERIENCE C2 • Handled numerous of inbound calls per day. • Developed team communications and information for meetings. • Generate Reports • Reconcile data • Verify E loading Sales deposit in Bank statements Customer Service Associate , 01/2018 - I currently work here Banco De Oro Universal Bank - Quezon City , Philippines • Maintained outstanding customer relationships by going the extra mile to assist with needs and revolve queries. • Built rapport with customers through courteous and professional communications. • Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests. • Addressed customer service enquires quickly and accurately. • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction. • Processed and issued product orders and service upgrades for customers. EDUCATION Bachelor of Science: Information technology , 06/2010 - 06/2014 System Technology Institute - Sta. Maria, Bulacan , Philippines