Mae Ann Joy Hawom

MAE ANN JOY P. HAWOM 07 Lopezjaena St. Biasong Dipolog City, Zamboanga Del Norte Birth date: Nov. 22, 1994 Mobile No: - Email address:- Objective: Home- based jobs Education: Bachelor of Science in Hotel and Restaurant Management June 2011 – October 2015 Saint Vincent’s College Professional Educational Units Bachelor of Arts in Secondary Education June 23, 2018 – Present Colegio De san Francisco Javier, Inc. Professor: Dr. Vicente Jose V. Suarez II Major Subjects Taken: Housekeeping Management Bartending Services Front Office Operation Food and Beverage Operation OJT Related School Activities: Antonio’s Pension House / Trainee/OJT April – May 2013 Dipolog City DUTIES AND RESPONSIBILITIES: Trained in Kitchen operations and learned the different methods of food preparation. Welcome and register guests and offer them services and room rates. Proficient in housekeeping services. C&L Sea View Hotel /Trainee/ OJT July – September 2015 Dipolog City DUTIES AND RESPONSIBILITIES: Trained in all kind of activities inside kitchen area. Address customer’s needs and concerns. Helps maintain and Clean environment by assisting tenured in cleaning the surroundings. Summary of Qualifications: Front Office Services NC II 2015 Food and Beverage Services NC II 2013 Housekeeping Services NC II 2015 Bartending Services NC II 2015 JOB EXPERIENCES: Customer Service Associate (December 1, 2015- June 3, 2016) CONVERGYS PHILIPPINES – I.T Park Lahug, Cebu City Phil.  Process customer’s claims for health benefit. Assist health benefits claimants in a highly professional manner. Achieved a rating of 100% in Service Skills and Accuracy within 6 months. Address customer inquiries and concern in a timely and accurate fashion. Handle customer complaints and concerns in a diplomatic way. Front Desk Officer (June 28, 2016 – March 5, 2017) TOP PLAZA HOTEL – Echavez Street Corner Quezon Ave. Dipolog City Z.N Welcome visitors/guests by greeting them both in person when they arrive at the front desk or on the telephone Answer the phone at the front desk to respond to current and prospective guest’s needs. Book reservations, make appointments, check guests in and out and process payments. Refer guests to local amenities and venues Communicate guests’ requests and complaints to the appropriate department. Associate Customer Support (May 29, 2018 – September 8, 2018) Tech Mahindra Cebu – I.T Park Lahug, Cebu City Phil. Place orders Respond to customer enquiries. Helps to solve customer problems/concerns.  Dedicated Representative (November 06, 2018 – March 30, 2018) Support Save Solutions – 7/F Robinsons Cybergate Building, Cebu City Phil. Handles outbound customer calls to promote account’s product & services Guides customers with all the required knowledge of the product. Send required reports set by the immediate supervisor. LEADERSHIP EXPERIENCE (Second Semester 2015) NSPT Civic Welfare Training Service – Saint Vincent’s College (ANNEX) Checked member’s attendance. Supervise members in every organized activity. Organized feeding and lecture activities in different barangays. Proposed income generating project to certain families. Seminars Attended: Total Quality Management – 2014 Saint Vincent’s College Special Skills/Knowledge: Fully competent in providing excellent customer service. Excellent verbal and written communication skills Strong interpersonal skills to deal effectively with all business contacts Extensive knowledge of a hotel’s facilities and services. language: Able to communicate in English, in both written and oral forms Computer literate (MS Word, Excel, PowerPoint, etc.)