Mae Ann Diongzon

MAE ANN DIONGZON Dedicated and results-driven professional with a proven track record of excellence. I bring a diverse skill set, a passion for continuous learning, and a commitment to achieving organizational goals. With a strong foundation, I am eager to contribute my expertise to a dynamic team and drive impactful results. Contact Phone - Experience Jan 2018 - Dec 2018 HiRecruit BPO | Lot 11 A&B Brgy. Gulang-Gulang, Lucena Lead Gen Email - Address 140 Amethysts St. Lucena City Quezon. Education Responding to Inquiries: Addressing customer inquiries, questions, and concerns via phone, email, chat, or in-person in a timely and professional manner. Problem Resolution: Identifying and resolving customer issues, complaints, or problems effectively and efficiently Product Knowledge: Maintaining a comprehensive understanding of the company's products or services to provide accurate information to customers Cold Calling/Emailing: Initiating contact with leads through cold calls, emails, or other outreach methods to introduce the company's products or services. -) SECONDARY Jan 2019 – Nov 2021 Geniuskids Daycare | Rancho Cordova CA General Academics General Virtual Assistant Colegio De San Francisco Javier -) TERTIARY BS in Food Technology Palompon Institute of Technology Expertise Microsoft Excel/Word/Power Point Problem-solving Communication Time Management Flexible Creative/Critical Thinking Administrative Task Personal Assistant Customer Support Canva Email Management Language English Tagalog Email Management: Organizing and prioritizing emails, responding to routine inquiries, and flagging important messages for the client's attention. Calendar Management: Scheduling appointments, meetings, and events, and sending reminders to the client to ensure they stay on track. Data Entry: Inputting and updating data in spreadsheets, databases, or other digital tools. Administrative Tasks: Manage and organize emails, respond to inquiries, and filter spam. Schedule appointments, meetings, and events using digital Invoicing and Billing: Creating and sending invoices to clients, tracking payments, and managing expenses. Jan 2022 - June 2024 LinkedHelpers | Las Vegas Executive Assistant Calendar Management: Efficiently manage the CEO's schedule across all four businesses, including meetings, appointments, and travel arrangements, ensuring optimal use of time and prioritization of tasks Email Management: Handle the executive's inbox, responding to routine inquiries and flaggingCommunication Coordination: Act as the primary point of contact for internal and external communications, including emails, phone calls, and correspondence, filtering and responding as appropriate. General Support: Provide additional support as required, including research and special projects. Document Management: Organize and maintain digital and physical files, documents, and records across all businesses, ensuring easy access and confidentiality as needed. Relationship Management: Cultivate and maintain relationships with key stakeholders, clients, partners, and employees across all businesses, representing the CEO professionally and fostering positive interactions. Inquiries Handling (Booking.com/Airbnb/VRBO): Address inquiries related to accommodations and bookings from platforms such as Booking.com, Airbnb, and VRBO. Ensure exceptional service delivery and resolve issues promptly.