Mae Ann Carla Collado

MAE ANN CARLA M. COLLADO Barraca, Bangar, La Union 2519 Philippines Skype ID: eamann_m.collado Gmail:- A proactive, dedicated, and reliable person that always seeks growth and development WORK EXPERIENCE ONLINE BOOKKEEPER, Various Online Companies June 2018 - Present BOOKKEEPER, Various Small Business (Bangar) January 2010 - Present INVENTORY AND RESTOCKING MANAGER, GENTLEMAN’S GAZETTE LLC JAN 2019 – FEB 2020 Responsible for inventory and restocking of products in a Magento shop. Making purchase orders, product forecasting, product management, product listing and optimizing, research, and data entry. Basic photo editing using ACDsee ultimate pro. ● FULFILLMENT SPECIALIST,HOMEDIRECT.eSTORE (AMAZON STORE) JUNE 2019 – TO SEPTEMBER 2019 Fulfills or process 50-170 orders from Lowe’s.com daily. Used Hubstaff for daily work monitoring. ● CUSTOMER SERVICE REPRESENTATIVE, BEST-DEALSONLINE-SHOP (EBAY) DEC 2017 – TO DEC 2018 Customer Service Representative for 8 eBay stores using Auto DS tool and Kamatera. Responsible for answering customers' concerns, issues and questions. Handling returns, cases, and refunds. Also responsible for product title editing (checking all the products if they are listed correctly). ● ALL AROUND E-COMMERCE VIRTUAL ASSISTANT, BEST OFFERS LTD. (eBay AND AMAZON STORE) JUNE 2017 – TO NOVEMBER 2017 Customer support for both eBay and Amazon Seller Central. Handle returns, cancellations, cases, refunds, update tracking numbers and other customer concerns. I do product research, data entry, and product listing. Process orders from different online shops like Amazon, eBay, Walmart, Hayneedle, Wayfair, Home Depot and Lowe’s.com. ● EDUCATIONAL ATTAINMENT BOOKKEEPING Quickbooks Online Proadvisor Certified Xero Advisor Certified TESDA National Certificate III- BS PHARMACY, SAINT LOUIS UNIVERSITY BAGUIO CITY, PHILIPPINES- SECONDARY, REGIONAL SCIENCE HIGH SCHOOL BANGAR, LA UNION REGION 1, PHILIPPINES- ELEMENTARY, CAGGAO ELEMENTARY SCHOOL BANGAR, LA UNION, PHILIPPINES SKILLS & OTHER QUALIFICATIONS ●All around Bookkeeper ●Research and data entry Specialist ●Master Fulfillment Specialist ●Customer Success Specialist ●Product Forecasting ●Keen to details ●Reliable ●Dedicated ●Proactive ●Can work under pressure or with less supervision ●Flexible ●Fast learner TOOLS & APPLICATIONS USED AutoDs, Webscrapper App, Kamatera, Team Viewer, Inventory Planner, Zik Analytics, SKU Grid, Salefreaks, Replymanager, Asana, Trello, Slack, ACDSee ultimate pro, Price Guard , Microsoft Office tools, Google Applications, Quickbooks Online, Xero