MAE ANGELIQUE S.A. ALMAGRO 42 P. Sta. Agueda Drive, Regency Place,
Merville, Paranaque City
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linkedin.com/in/maealmagro
STRENGTHS
SME for Workforce Data Management, Learning Management System, Rewards and Recognition and Case Management in Johnson and Johnson International SG PTE.LTD.
Experienced project manager for employee engagement and corporate social responsibility activities in Johnson and Johnson International SG PTE.LTD. and Lasallian Action for Institutional Development in De La Salle University - Manila
WORK EXPERIENCE
April 2020 – PresentGLOBAL SERVICES ASSOCIATE II, JOHNSON AND JOHNSON
INTERNATIONAL SG PTE. LTD.
Tier 1 Cross-border HR Specialist support who handles queries from hire to retire (Onboarding, Payroll, Benefits, Performance and Development, Organizational Updates and Changes, Learning Administration, Compensation) across Johnson and Johnson countries globally, specifically the EMEA region (UK, Ireland, Belgium, Netherlands, Switzerland, France, Austria, Germany, Italy, Portugal, Spain), ASPAC region (Singapore, Philippines, Australia, New Zealand), LATAM region (Mexico) and North America region (USA, Canada, Puerto Rico). In-charge of coming up with activities and events to promote employee engagement. Updated documents/resource to provide accurate information to the employees. Point of Contact for North America for specific processes. In charge of alignment of processes and cascading of updates and country specific guidelines. Trained new hires with the processes. Updates employee files to document personnel actions. Creates reports with compiled data from personnel records. Answers routine inquiries on a variety of human resource issues by applying existing policies. Assists human resources staff with complex projects and sensitive communications requests. Maintains calendar(s) and arranges meetings for management. Inputs orders received from internal and external customers. Responds to employee’s queries. Investigates and resolves employee’s concerns. Sets up new accounts in database. Provides updates to employees on request status and/or problem resolutions. Collects feedback on employees’ satisfaction. Maintains and organizes log of calls, query details and responses. Handles escalations from North America employees. Utilize various HR systems and tools to effectively and efficiently resolve employees, managers, directors, VP and C-level concerns.
Reports to: North America Contact Center Team Lead
Aug 2018 – March GLOBAL SERVICES ASSOCIATE I, JOHNSON AND JOHNSON
2020 INTERNATIONAL SG PTE. LTD.
Tier 1 HR Specialist support who handles queries from hire to retire (Onboarding, Payroll, Benefits, Performance and Development, Organizational Updates and Changes, Learning Administration, Compensation) across North America region (USA, Canada, Puerto Rico). In-charge of coming up with activities and events to promote employee engagement. Updated documents/resource to provide accurate information to the employees. Point of Contact for North America for specific processes. In charge of alignment of processes and cascading of updates and country specific guidelines. Trained new hires with the processes. Updates employee files to document personnel actions. Creates reports with compiled data from personnel records. Answers routine inquiries on a variety of human resource issues by applying existing policies. Assists human resources staff with complex projects and sensitive communications requests. Maintains calendar(s) and arranges meetings for management.
Inputs orders received from internal and external customers. Responds to employee’s queries. Investigates and resolves employee’s problems. Sets up new accounts in database. Provides updates to employees on request status and/or problem resolutions. Collects feedback on employees’ satisfaction. Maintains and organizes log of calls, query details and responses. Utilize various HR systems and tools to effectively and efficiently resolve issues of employees.
Reports to: North America Contact Center Team Lead
Jan 2018 - April PROJECT ASSISTANT, ASIAN INSTITUTE OF MANAGEMENT
2018 Contacted prospect leads for Master of Science in Data Science (MSDS) and Executive Masters in Business Administration (EMBA). Coordinated with supervisor regarding schedule of interviews and exam. Fixed, compiled, and updated databases. Helped plan events for MSDS and EMBA. Coordinated with corporate marketing group, sales, and other departments to execute event plans. Contacted suppliers for souvenirs.
Reports to: Recruitment and Admissions Manager, EMBA Recruitment Coordinator, MSDS Recruitment Associate
May 2017 - July ORGANIZATION AND HUMAN RESOURCE INTERN, HOLCIM PHILIPPINES, INC.
2017 Revised the on-boarding process, made survey forms, updated
materials. Researched on millennials and digitalization for a project proposal. Assisted in the human resource projects: Mother’s day event, Family Planning Seminar, Father’s day event, Annual Stockholder’s Meeting
Reports to: Talent Acquisition Officer
CO-CURRICULAR ACTIVITIES
Sept 2020 – NA CSR CORE MEMBER, JOHNSON AND JOHNSON INTERNATIONAL SG PTE. LTD.
Present Spearheaded site-wide employee engagement activities for the months of May and August 2020.
Reports to: North America CSR Lead
May 2020 – GROW: HR ADMINSTRATION SPECIALIST, JOHNSON AND JOHNSON INTERNATIONAL SG PTE. LTD.
Sept 2020 Participated in a GROW opportunity with the North America Workforce Administration Team and was about to process a total of 180 cases for the duration of the program.
Reports to: North America Workforce Administration Lead
Jan 2020 – WEBELONG MEMBER, JOHNSON AND JOHNSON INTERNATIONAL SG PTE. LTD.
Present Spearheaded site-wide employee engagement activities for the months of May and August 2020.
Reports to: WeBelong Lead
Aug 2019 – TEAM OFFICER IN CHARGE, JOHNSON AND JOHNSON INTERNATIONAL SG PTE. LTD.
Present Acts as the officer-in-charge when the team lead is not available for the day.
Reports to: North America Contact Center Lead
Aug 2019 – IN-BOUND DEFECT TEAM POINT OF CONTACT, JOHNSON AND JOHNSON INTERNATIONAL SG PTE. LTD.
Present Coordinates process alignment with the Admin Team.
Reports to: North America Contact Center Lead
Jan 2019 – EMPLOYEE ENGAGEMENT MEMBER, JOHNSON AND JOHNSON INTERNATIONAL SG PTE. LTD.
Present Spearheaded multiple successful global events throughout the year of 2019 & 2020. Example: Team Building in Club Balai Isabel, Quarter 3 Community Meeting in JNJ, Year End Community Meeting in Belmont Hotel, etc.
Reports to: Employee Engagement Lead
Jan 2019 – KNOWLEDGE MANAGEMENT TEAM POINT OF CONTACT, JOHNSON AND JOHNSON INTERNATIONAL SG PTE. LTD.
Present Consistently provided updates to the documents and resources. Spearheaded activities to promote knowledge management submissions.
Reports to: Knowledge Management Lead
Sept 2017 – HUMAN RESOURCE ADVISOR, LASALLIAN AIDE
Dec 2017 Guided the executive board to plan the events for the whole school year 2017 - 2018. Taught the new human resource head how to handle the HR events (general assembly, team building, socio-civic activities, fund-raising activity and other special programs for the upcoming apprentice)
Direct reports: HR Head, HR Assistant
Reports to: Chairperson
Aug 2016 – VOLUNTEER, PHILIPPINE RED CROSS - LAS PINAS SUB-
Dec 2017 CHAPTER
Certified First Aider. Ambulance Service – Medic/Logistic. First Aid Station – Medic/Logistic. Logistic for Relief Operation in BF Resort Fire (Nov 2016).
Sept 2016 – Sept HUMAN RESOURCE HEAD, LASALLIAN AIDE
2017 Spearheaded the following projects: Annual Recruitment Week, Newbies Interview, Newbies Orientation, General Assembly for Term 1, Apprentice Prelims Assessment. Guided HR committee in leading the socio-civic activity, fund-raising activity and team building activity
Direct report: HR Commitee (team of 10)
Reports to: Chairperson, HR Advisor
2015 - 2016 MEMBER, LASALLIAN AIDE
Participated in 1 year Apprenticeship Program. Spearheaded the fundraising event for terms 1, 2 and 3. Profit reached PHP 25,000+ per term. Spearheaded the socio-civic activity in term 2 and team building activity in term 3.
Reports to: HR Head, HR Assistant
EDUCATION
2014 - 2018 DE LA SALLE UNIVERSITY - MANILA
Bachelor of Arts - Major in Psychology
2001 - 2014 COLEGIO SAN AGUSTIN - MAKATI
Consistent Class Topnotcher (2010 – 2011) & (2013 – 2014)
High School Diploma
Loyalty Awardee
CERTIFICATION / SEMINARS / TRAININGS ATTENDED
August 2019 SERVICE DELIVERY 2.0
A project for shift-left initiatives for Asia Pacific (Singapore, Philippines, Australia, New Zealand), EMEA (United Kingdom, Ireland)
Trainer: Marie Cris Acepcion, UK&I Admin Team, Tom Pamintuan, Jaycee Flores
August 2019 CROSS-BORDER MANAGER PILOT PROJECT
A project to effectively and efficiently resolve cross-border Managers and VP concerns
Trainer: Marie Cris Acepcion, Junie Bayani, Joan Remo
August 2019 ABRIDGED ENABLEMENT PROGRAM FOR PART TIME ADVISORS
A training on how to train other people.
Trainer: Donna Kathrina Jover
August 2019 CUSTOMER EXCELLENCE TRAINING
A training on the new ways of working for the GS Contact Center.
Trainer: Melanie Rosales, Joan Remo, Roy Delos Santos, Darizel Pischulti
July 2019 CUSTOMER SERVICE FOUNDATIONS
Online class that helps a person understand the meaning of Customer Service
June 2019 TEDxJNJ: PURPOSE LIVE EVENT
A talk about failure, prevail, connect, expectations and community. Speakers: Ralph Carreras, Sam Williams, Jennifer Mapa, Karylle Garcia and Rafael Dionisio.
June 2019 TEDxJNJ: IKIGAI
A talk about Ikigai and finding your purpose. The Japanese secret to a happy life.
Speakers: Daisy Edades
December 2016 PHILIPPINE RED CROSS - LAS PINAS SUB-CHAPTER
Standard First Aid Certification.
Mass Casualty Incident Training Drill.
October 2016 PEOPLE AND LABOR FORUM
“The Ending of ENDO: Contractualization Under New Administration” Organized by Ariva! Events Management Philippines with guest speakers: Arturo "Butch" C. Guerrero III, Rhoda Caliwara, Atty. Randall C. Tabayoyong, Ernesto G. Espinosa, FPM, Atty. Apollo XCS. Sangalang, Nicanor V. Bon, and Atty. Sonny Matula.
August 2016 PHILIPPINE RED CROSS - LAS PINAS SUB-CHAPTER
Basic Firefighting and Collapsed Structure Search and Rescue Training
PERSONAL BACKGROUND
Born on May 13, 1996 in Manila, Philippines. Fluent in English and Filipino. Knowledgeable in MS Office, Workday, OurSource, SAP, Salesforce, Interaction Optimizer. Interests: Baking. Adaptable, Persistent, Organized.
REFERENCES
Available upon request.
