Maduabuchi Emezue | Freelancer Resume

MADUABUCHI AUSTIN EMEZUE Enugu State, Nigeria | --| LinkedIn | Upwork PROFESSIONAL SUMMARY A skilled and efficient professional with over 6 years of experience in sales, customer service, and Social media management. I've consistently met or exceeded performance targets and have a strong track record of success. My achievements include increasing sales by 40%, achieving a high lead conversion rate, and increasing audience engagement. I'm comfortable using software like several CRM and social media management tools and platforms. AREA OF EXPERTISE ● ● ● ● ● ● ● Social Media Management Excellent Communication Skills Cold Calling & Appointment Scheduling Google Slide, Sheet, Word, Meet, etc Business Process Outsourcing Buffer, Hootsuite, etc Calendar Management ● ● ● ● ● ● CRM Tools (Zendesk, Hubspot, Slack, Freshdesk, Salesforce, Meet, etc.) Microsoft Excel, Word, Teams, Drive Slack, Zoom, Calendly, Skype, Trello Teamwork & Negotiation Team Management Sales Closing ● ● Trello, Asana, ClickUp, etc Lead Generation Tools SKILLS OVERVIEW ● ● ● ● ● ● Faultless eyes for details. Ability to work unsupervised by prioritizing work within the standard level agreement and on time. Practical Management of customers, instantaneous resolution of all complaints, and immediate response to all technical issues. Exceptional verbal and interpersonal communication skills with a demonstrated ability to work within a team and build relationships with internal and external organizations. Outstanding communication skills required to interact with customers, and resolve their issues while closing sales. Great at creating content, scheduling posts, and interacting with the audience. WORK EXPERIENCE Appointment Setter | Sales Development Representative Mar 2024 - Mar 2025 Advertlogix, California, USA ● Scheduled appointments for over 15 MedSpa clients specializing in semaglutide treatment. ● Engaged with warm leads received through Slack, making outbound calls and sending follow-up texts via GoHighLevel to convert inquiries into booked consultations. ● Secured an average of 97 monthly appointments, contributing to increased patient bookings and clinic revenue. ● Reconnected with previously unresponsive leads and no-shows, using strategic follow-ups to revive interest and increase conversion rates. ● Implemented a pre-deposit system to minimize no-shows, ensuring higher commitment from prospective clients. ● Maintained seamless communication with clinics and internal teams via Discord to ensure efficient appointment coordination and client management. ● Conducted appointment confirmation calls, rescheduling as needed to optimize clinic attendance. Content Marketer | Social Media Manager PubliVate. Inc, Ontario, Canada ● Created content for the company website to create awareness ● Handled the social media pages, thereby creating content and interacting actively with the audience ● Worked closely with the development team to test the website for bugs and glitches ● Created graphic designs using Canva, as a visual aid for the social media content ● Researched the competition to learn to identify opportunities and threats ● Attended daily strategy meetings with my team on the best approach to the trending issues Transformational Travel Consultant (Short term) Stone Expeditions, California, USA ● Liaised with the Marketing team to host a giveaway on Social Media ● Worked with the Zoho CRM expert to automate and link the dialers to the CRM Nov 2023 - March 2024 Aug 2023 - Oct 2023 ● ● ● ● ● ● Imported leads from Google Sheets into the CRM Called inbound leads who contested the giveaway and convinced them to allow us to handle their travel arrangements Created itineraries for interested clients for the countries and locations they were interested in visiting and organized a presentation Took payments from clients, booked their flights, and got in contact with their tour guides to connect them Reached out to Yoga instructors on LinkedIn to help them organize retreats to exotic spots worldwide for their clients Took Courses on ‘Outside Agents’ and got onboarded into their platform for more seamless operations Sales Representative Dec 2022 - Aug 2023 Everything Home (Real Estate Magazine), Hawaii, USA ● Curated leads of Real Estate companies and agents from several Real Estate sites, and entered them into Google Sheets ● Called leads to inform them of what the magazine offered and get them to list their properties in the magazine ● Onboarded interested agents, helped them fill out the sign-up forms, and forwarded the information to the editor ● Strategized with the team on the best qualification process for the leads and how to boost sales ● Coordinated with the distribution team in deciding hot-feeder markets for each season for off-island distribution Caregiver Recruiter | Executive Assistant Jan 2020 - Jun 2022 In-Home Care Services, Illinois, USA ● Sourced for caregivers through job platforms and social media platforms. ● Interviewed caregivers and screened their resumes to ascertain how qualified they were for the role. ● Onboarded the qualified applicants and assigned them to homes needing caregivers. ● Supervised and fostered great relationships with caregivers, and this ensured smooth day-to-day activities. ● Took note of complaints by caregivers and resolved them according to the organization’s service level agreement. ● During my stay, the organization noticed a 12% increase in customer/patient satisfaction, and also a 40% increase in the retention rate Telemarketer | Recruiter Oct 2018 - Dec 2020 Assisting Home Care Services, New York, USA ● Upscaled the revenue of the medical facility by 80% within a year through cold calling, email marketing, appointment scheduling, and customer service. ● Kept a detailed record of every call made for future reference. ● Scheduled appointments with D.O.Ns and Social Services Directors for my Administrator, using Google Calendar and Calendly. ● Sent brochures and company information to heads of departments to acquaint them with the company's services. ● Recruited caregivers by creating job posts on Indeed, Facebook, and LinkedIn. ● Interviewed, vetted, and onboarded caregivers into the organization. ● Supervised the day-to-day activities of caregivers to ensure adequate companion care was given to patients ● Supervised the resolution of all caregivers' complaints within the organizational service level agreement resulting in over 200 successful onboarding of new caregivers and a 4.9-star feedback rating. ● Initiated necessary action in response to patients’ requests and communicated changes to the appropriate departments which led to a 65% increase in the patient retention rate. Accounts Executive/ Talent Acquisition Specialist Jun 2016 - Aug 2018 Premier Healthcare Staffing Solutions, Florida, USA ● Called over 100 healthcare facilities and got them to sign a contract with the company, stating that the company would attend to their staffing needs, whenever it was needed. ● Managed products that are used for marketing purposes such as leaflets, posters, and advertisements on television, in magazines, newspapers, etc. ● Utilized LinkedIn, Indeed, and Facebook for sourcing healthcare workers for recruitment. ● Handled the interviews, onboarding, and vetting of talents seeking employment in the organization. ● Provided day-to-day supervision of employed healthcare workers, to ensure daily attendance and timely clock-in. ● Generated over 2000 leads on Social media, leads comprised of healthcare facilities, and healthcare workers; CNAs, LPNs, and RNs for recruitment. ● Offered advice towards developing specific marketing strategies, including the market share and distribution channels. Customer Support Specialist Advanced Plastic Surgery Solutions, Georgia, USA Sept 2014 - Apr 2016 ● ● ● ● ● ● ● Answered inbound calls of both existing and new patients, returned missed calls, and responded to call-back requests, voicemails, social media inquiries, and emails Set over 8 appointments daily, beating my personally set daily targets of 5 appointments daily and this earned me a reward from the management. Received complaints/inquiries from patients and resolved them or escalated them to the consultants according to the standard organizational service level agreement. Scheduled appointments and consultations with the company's CRM system. Made sure every patient had access to their private portal, where they input all needed information and uploaded official documents, pictures of the areas that needed surgeries, and their wish pictures. Processed payments and appointments for consultation and surgeries and informed the Consultants of the booked appointments Sourced, screened, and onboarded 100 Registered Nurses into the needed medical facilities for effective patient care. Executive Administrative Assistant Mar 2011 - Jul 2014 East Side Hospital, Enugu State, Nigeria ● Booked appointments for the consultant and followed up with over 90 customers to ensure that they attended their medical sessions with the consultant. ● Recorded over 120 patients’ records in the EMR system for effective record-keeping and documentation. ● Monitored the hospital’s inventory and stock level and requested new medical supplies as required resulting in an 80% improvement in the availability of medical supplies. ● Professionally resolved the complaints of over 100 patients regarding appointments, private portals, and payments. ● Improved the Chief Medical Director’s schedule by 90% through calendar and consultation routine management. EDUCATION ● Bachelor of Arts (B.A) in English Language and Literature Abia State University, Abia State, Nigeria CERTIFICATIONS AND AWARDS ● ● ● ● Customer Service Problem and Troubleshooting Certified by LinkedIn Learning Customer Service: Problem-Solving and Troubleshooting Certified by LinkedIn Learning Customer Service: Serving Customers Through Chat and Text Certified by LinkedIn Learning Google Workspace Certification By Coursera