Madu Ogechi Damiana

MADU OGECHI DAMIANA Virtual Assistant | Administrative Assistant Email:-Phone: - |- Location: Lagos State, Nigeria PROFESSIONAL SUMMARY Organized and proactive Virtual Assistant with a strong background in administrative support and client communication. Skilled at managing emails, calendars, and tasks, while keeping daily operations running smoothly. Known for building genuine connections, staying on top of deadlines, and bringing clarity and order to busy schedules. Comfortable working independently and supporting fast-paced teams, especially in service-driven industries. CORE COMPETENCIES ●​ Inbox & DM Management ●​ Community Engagement & Lead Nurturing ●​ Calendar & Appointment Scheduling ●​ Project Coordination & Task Tracking ●​ Social Media Interaction & Visibility Boosting ●​ Client Relationship Management ●​ Document Preparation & Formatting ●​ Time Management & Prioritization ●​ Adaptability in Fast-Paced Environments ●​ Confidentiality & Professionalism ●​ Communication & Collaboration ●​ Initiative & Problem Solving TOOLS & TECHNOLOGIES Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Google Workspace (Docs, Sheets, Calendar, Meet) Zoom | Trello | Asana | Slack Notion | Calendly Social Media Platforms (Instagram, Facebook, LinkedIn) Cloud Storage (Google Drive, Dropbox) PROFESSIONAL EXPERIENCE Virtual Assistant Xpress Payment Solution Limited | Remote | 2023 – 2024 ●​ Engaged with client communication and managed confidential DMs and emails, improving clarity and workflow efficiency ●​ Scheduled meetings and organized calendars, reducing scheduling conflicts by 30% ●​ Managed sensitive professionalism information with discretion, ensuring privacy and ●​ Created polished reports and handled correspondence that supported executive decision-making ●​ Followed up on deadlines and deliverables, ensuring timely task completion in a fast-paced setting Administrative Assistant Prime Boss Boutique | Lagos | 2022 – 2023 ●​ Provided direct administrative support, increasing internal team productivity ●​ Responded to client inquiries via social media and email, maintaining a 95% satisfaction rate ●​ Conducted targeted research for business development and market positioning ●​ Coordinated virtual meetings with 100% accuracy and timely scheduling EDUCATION Bachelor of Science (BSc) – Business Administration & Management University of Lagos National Diploma (ND) – Business Administration & Management Lagos State Polytechnic, Isolo CERTIFICATIONS & COURSES Virtual Assistant Training – Empower Her Remotely Virtual Assistant – ALX Virtual Assistant – Alison Diploma in Desktop Publishing – J&B Computer Training Institute