Madonna Lapid
CHAT SUPPORT SPECIALIST
Executive Summary
I have been in the customer service
industry for over 6 years now. I can
deal with online visitors, find answers to
their questions and provide creative
solutions.
Reach me at:
Calamba City, Philippines
Home:- /--LinkedIn: madonna-lapid-a/
Work Experience
WEB CHAT SUPPORT SPECIALIST
Engage To Sell, LLC
Feb 2017 - Present
Respond to incoming live customer web chats and deliver
outstanding customer service.
Convert inquiries to leads
Set sales and service appointments for customers thru the
dealership's websites.
Perform administrative tasks including data entry, lead
submission, creating reports and sending emails via Gmail.
TECHNICAL ADVISOR
Areas of Expertise
• Web Chat Customer Service
• General Virtual Assistance
• Amazon SEO
Awards:
• Grand Slammer for the month of
December 2018, May and October 2017.
For getting the most number of leads
and top agent spot on the same month. (Engage To Sell, LLC)
• Commendation from BDC Manager of
Woody's RV dealership last December
2018 - for giving a perfect example of
how the dealership require the leads
formatted. (Engage To Sell, LLC)
Teleperformance Philippines
May 2016 - Feb 2017
Take phone calls to assist UK customers who own Apple devices
such as iPhone, iPad, iPod, iMac, and Macbook.
Provide clear instructions to customers to be able to update,
share screen, and download the latest software available.
Resolve issues by performing basic troubleshooting over the
phone and send helpful articles to customers via e-mail.
Education & Training
EARIST-CAVITE-
Bachelor of Science in Industrial Education
Major in Drafting
