Madison Vasquez

Madison Vasquez Brooklyn, NY |- |-Dedicated Professional with 10 years of hospitality experience, curating personalized travel experiences and fostering strong client relationships. Consistent results in exceeding sales targets and delivering exceptional client service. WORK EXPERIENCE Luxury Travel Agent | Fora Remote | Jan 2024- Present ● Manage and analyze campaign performance metrics, making data-driven adjustments to maximize ROI and growth within company. ● Served as the primary contact for a diverse, high-speed client base, achieving a 97% satisfaction rate. ● Maintained comprehensive knowledge of company offerings, ensuring clients received up-to-date and relevant information for luxury travel planning. Client Relations | Hearsay New York, NY | Nov 2023- Present ● Surpassed sales target by 15%, delivering hospitality standards that consistently exceeded client expectations. ● Develop and execute marketing strategies to promote events and attract attendees with use of social media and engagement analytics for audience expansion. ● Develop and maintain strong relationships with key clients, increasing client relationship management resulting in a 15% increase in repeat business. Client Relations | Gospël New York, NY | June 2021- Present ● Prospect and acquire new clients, increasing sales by over 40% over their original reservations. ● Coordinated reservations for over 200 guests, ensuring timely and accurate communication of all details. Client Relations Manager | Ketchy Shuby New York, NY | Nov 2022- Nov 2023 ● Managed event logistics, including transportation, accommodation, equipment rental and talent coordination. ● Oversaw on-site operations, ensuring event logistics proceeded without issues and met client expectations. ● Developed marketing strategies that increased event attendance by 25%, leveraging social media and engagement analytics. SKILLS Client Relationship Management | Luxury Travel Planning | Sales and Upselling Techniques | Data Analysis and ROI Optimization | Social Media Campaign Management (Instagram, Tiktok, Facebook, Snapchat, YouTube) | Proficiency in Adobe Suite (Photoshop, Premiere Pro) | Project Management | Operational Excellence | Cross-Functional Collaboration EDUCATION Pace University, Dyson College of Arts & Sciences New York, NY Bachelor of Arts in Communication Studies | Minor: Arts & Entertainment | May 2022 NuCamp Coding Bootcamp Remote Web Development Fundamentals Bootcamp | December 2022 New York University Remote NYU Music Industry Certificate | July 2022 Fora Travel Remote Certified Travel Advisor | February 2024