Madiha Saeed

CONTACT ME AT ABOUT ME: HI, Lahore Pakistan 0- I’m providing my services as a customer support agent for the last three years. madiha-saeed-5aa71721b WORK EXPERIENCE: - madiha.mehar.7334 Support Agent (Jan 2020-Present) call_me_madihee EDUCATION MAT tools agency Lahore, Pakistan Software engineering: - Support Agent Superior University Lahore Pakistan (Jun 2016-Mar2019) (2018-Present) Canada ships Computer science: - Missiunga, Canada Government high school Major subjects -) • • • Computer Mathematics English MOST PROUD OF: Physical organization Creative thinking, effectiveness, productivity Planning Analyzing issues, decision making, project management, Startegic planning Teamwork Calloboration , delegation, goal setting, group leadership • • • • • • • • • Open and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Maintain financial accounts by processing customer adjustments Recommend potential products or services to management by collecting customer information and analyzing customer needs Prepare product or service reports by collecting and analyzing customer information Contribute to team effort by accomplishing related results as needed Resolve customer complaints via phone, email, mail, or social media Use telephones to reach out to customers and verify account information Greet customers warmly and ascertain problem or reason for calling Cancel or upgrade accounts