Madhurima Samajpati

 Madhurima Samajpati Profile as of April’2025 Madhurima Samajpati Senior Manager  Industry Experience ITES/ BPO/ KPO Insurance   Roles Senior Manager- PMO and Sales Support Manager – L&D Assistant Manager - Human Capital Senior Officer – HR and Recruitments   Languages English – Native Mandarin – Proficient Hindi & Bengali- Native Contact Information Hong Kong - China - E mail:-Accomplishments Certified -Lean Project HIRE 2 RETIRE Outstanding Achievement Award for Recruitment Excellence Extra Miler Award Best employee award Retention Champ award GOLD, Silver Award for performance excellence   Professional Summary Profile Summary: A seasoned individual with deep expertise in strategic HR, innovative learning solutions, and data-technology driven insights to drive business strategy and ensure Project, Change management excellence. 20 years of experience in Human Resources, Talent Matching, Learning and Development, Project Management, and Sales Support. My extensive background in leading high-priority initiatives for strategic clients has equipped me with a comprehensive understanding of the Insurance, Healthcare, Manufacturing, Supply Chain, and Financial Services industries. Core Competencies: HR BP, Sourcing and Recruitments Learning strategy and program design AI powered LMS platforms to enhance training delivery for SEA regions Strategic consulting and business analysis for sales, stakeholder management and networking at C-level Program management with migration skills Process optimization and Agile Change management Communication and training, metrics, ROI, Lean six sigma process driven change Prosci CM practitioner Technical Skills: Conducted business data analysis using excel, SQL, tableau and power BI software Used tools to gauge ROI, Krikpatrick model for data driven LMS and others Identified patterns and performed data exploration for diverse client groups Prepared performance reports highlighting key metrics, trends, and areas of concern Professional Experience: Currently based in Hong Kong (HK ID card holder) since December 2024 Previous work experience in Foshan, Guangdong (Mainland China) from 2013 to 2024 Prior experience in India Current Experience Neo Tangent- a Li & Fung Company – Senior Manager- Sales & Solution Support Hong Kong: Dec’2024 -present Responsibilities: Project and Change Management – Lead the projects timelines, resources, and deliverables to ensure alignment with client expectations, stakeholders, impact assessments, change readiness Sales intelligence and Solution Support - providing sales intelligence and solution support to facilitate informed decision-making and drive successful project outcomes Genpact China and Southeast Asia – Manager L&D and Program Management Tenure – November 2011 till November’2024 Achievements – Consistently achieved learning and development KPIs in China, Singapore, and Malaysia for consecutive years post pandemic, enhancing employee capabilities at all levels. Digital and AI Skills Enhancement: Steered the completion of Digital, Data Tech, and Artificial Intelligence learning tracks for insurance clients in China, Malaysia, Thailand, and other Southeast Asian countries, enhancing their operational efficiency. Facilitated learning initiatives for Insurance, Banking, and Hi-Tech clients to promote AI adoption, driving successful project completions powered by cutting-edge digital tools. Created and implemented a customized domain and digital learning program within the Training Academy, fostering employee career progression and improving retention rates. Scope of Work: Facilitated awareness sessions on the learning framework to ensure target alignment and uphold the organization's learning DNA. Collaborated with the leadership team to develop and implement external domain certification courses for clients in the Insurance and finance sectors. Delivered classroom sessions on organizational culture and future strategies to new campus hires, ensuring seamless integration into the company. Created and delivered training content for new hires focusing on an overview of the Insurance industry, enhancing their foundational knowledge. Ensured adherence to training policies, compliance standards, and ISAE audits, maintaining organizational integrity and standards. Conducted data analysis and reporting for leadership reviews, aligning training initiatives with overall business strategies. Lead learning interventions in Singapore, Malaysia, and Thailand to align training efforts with organizational goals and directions. Collaborated with business leads and operations leaders to identify domain-specific resources, ensuring a readily available talent pool. Designed customized learning paths for employee upskilling and reskilling, preparing a future-ready workforce for sustained business growth. Previous Experience MetLife Insurance SA/NV - Assistant Manager Human Capital              Tenure – February 2008 - November 2011             Achievements – developed a comprehensive training framework for the 'Training the Trainer to Train' program, successfully certified by MetLife (US) Training Academy, enhancing global induction processes across all organizational levels. Scope of Work: Facilitated comprehensive onboarding and integration processes for new hires. Developed content for pre-process training for frontline employees. Organized background verification procedures, ensuring compliance. Maintained compliance metrics and successfully completed internal and client audits for data privacy and integrity. Managed the billing process for timely vendor payments. GE (General Electric) - Senior Officer – HR and Recruitment             Tenure – November 2001 - February 2008             Achievements – pioneered the Employee Touchpoint Help Desk, successfully reducing the turnaround time from offer to onboarding, leading to improved efficiency. Awarded the Gold Award for excellence in enhancing employee experience and retention.  Scope of Work: Developed a comprehensive recruitment strategy to identify and attract suitable candidates for open positions. Assessed staffing needs and collaborated with internal and external stakeholders to optimize recruitment efforts. Sourced candidates by utilizing databases, social media platforms, and employee referral programs. Designed a 30-60-90-day employee touchpoint structure, incorporating four key milestones: human, organizational, physical, and technology-related.   Education BA (Honors- education) Calcutta University   Certificate Lean Six Sigma GREEN BELT TTT (Training the Trainer to Train)   Skills Hire to Retire (H2R) Data Literacy Data Visualization with Insight Generation Generative AI (Beginner Level Certified Experience in Oracle, PeopleSoft, Workday Agile approach, Taxonomy Madhurima Samajpati