MADHUJA MITRA
Email:-
Mobile: -
General Profile
A 2023 graduate with an MBA in Business Analytics from Royal Docks School of Business and Law, University of East
London, with an overall merit. I currently work as an Advisor in mobile and telecommunications sector for Telefonica
UK ltd trading as O2. Working for assisted sales, in a dynamic environment where I must prioritize FCA compliance
while meeting organizational goals. I have developed easy conversational leadership, articulation, and negotiation
skills.
I am a former Quality Assurance engineer for almost 2 years working for US health care and health insurance
software domains and have testing skills from business testing, functional testing through automation – Selenium with
JavaScript, into continuous integration in Agile Methodology. I have solid testing experience, and good understanding
of best practices and principles of testing.
I hold an internship experience as a Field Supervisor at New Concept Information Systems ltd, working directly under
the Research manager for UNICEF (India). I led a team of five members, to structure and analyse assessment
response to a quantitative data and document the data for further use.
Key Skills
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Analytical, and problem solving, customer-focused, highly attentive to detail with critical thinking/diagnostic
skills.
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Communicating with clarity and confidence with diverse group of people, while being curious about customer
to business relationships and business to business relationships.
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Expertise in Functional Testing – System Testing, Integration Testing, UAT Testing, Regression Testing.
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Expert in Requirements Gathering, Test Strategy, Test Planning, Test Execution, Test Reporting.
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Expert in Defect Management and ability to effectively triage with technical teams.
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Skilled at handling Agile and Waterfall projects and deliver under strict timelines.
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Team player – able to effectively co-ordinate/communicate with colleagues, work as at team as well as
manage own workload.
Work Experience
O2 (Telefonica UK)
Location: London, UK
December 2022 – till now
Advisor, Retail Operations
Responsibilities:
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Understanding customer needs, use decision trees to decide product fitment.
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Work with customers to deal with their product queries, setup new contracts.
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Ensure high customer satisfaction through effective communication and thoroughly assist with all queries.
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Collaborate with Store Managers and Heads, translate strategic initiatives to sales outcomes.
Walkthrough customers about product portfolio, unlock business value to encourage sales.
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Work with customers on pricing negotiations, following ethical practices to promote product sales.
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Coach junior staff on processes, conduct knowledge transfers, weekly reviews to re-iterate key learnings.
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Management Reporting and documenting using MS Excel – Pivot Table, Complex formulas to present Quality
of Service (QoS) metrics to Managers and Business Heads
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Improved process documentations - SOPs, Run Books, Knowledge Base articles are consistently updated.
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K&M DZRT Limited
Location: London, UK
December 2021 – August 2022
Café Assistant Lead
Responsibilities:
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Manage inventory forecasting, budgeting, analysing stock and optimise ordering of inventory.
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Use demand forecasting models based on customer purchases, seasonal sales to ensure effective order and
purchase management.
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Work with Heads on dynamic pricing of products based on cost inputs, demand, and supply analysis.
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Use of Pivot Tables and VLOOKUPs to formulate demand forecasting models.
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Co-ordinate with suppliers, logistics partners and store staff to ensure efficient movement of inventory.
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Shift/Rota tracker management using forward planning of leaves/off-times for effective staffing across stores.
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Zeomega Infotech
Location: Bangalore, India
April 2017 - February 2019
Quality Assurance Engineer
Responsibilities
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QA Engineer responsible for delivering successful testing of 1400 test cases.
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Responsible for implementing and maintaining quality assurance, control systems for major software releases.
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Delivered software testing of 14 major projects that involve Core Insuarence and Payment systems.
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Automated testing of 30% regression test cases using Java and Selenium.
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Adept at working with stakeholders (Product Owner, Business Analysts, Platform teams, Business
Operations, Solution Architects) to identify use cases, prepare and finalise approved test plans.
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Managing defect triage with defect management – prioritise defects, work on root cause analysis and
closures.
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Run initiatives to analyse and understand impacts and causes of defects/issues and work on continuous
improvement measures in QA practices, dependencies etc.
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Documentation of 1400+ test cases in JIRA and test artefacts in Confluence
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Co-ordinate with developers, architects for test automation of regression suite of test cases
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Contributing to SCRUM daily standups to review test progress, identify blockers/issues and highlight risk.
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Contributing to Retrospective Review meetings after every release to improve Agile processes, testing
practices.
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Hosting weekly team meetings to review issues/conflicts, resource planning/management.
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Expert in using JIRA and Confluence to track status reporting of Test Metrics and Testing progress.
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Direct reporting of Daily Status report, Weekly Status Report to PM's and Stakeholders.
New concept Information Systems Pvt. ltd
Location: Kolkata, India
July 2014 - August 2014
Field Supervisor - Intern
Responsibilities
• Interviewing adolescents about their education, health, and safety.
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Analysing and quantifying the interviewed data using MS Office and MS Excel.
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Finding a pattern in interviewed data and planning interview questions.
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Documentation of data pattern and analysis for UNICEF’s use.
Education
Master’s in Business Administration, Business Analytics - University of East London – 2023
Bachelors in Technology, Information Technology – Netaji Subhash Engineering College - 2015
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