Madhubala Ponnekanti, PMP®, CSM
Hyderabad
Objective
To pursue a challenging career in a progressive organization that gives me scope to apply my project management knowledge, managerial skills, experience, and provides many opportunities to grow along with the organization allowing scope for both personal and professional growth.
Experience
I am a Principal User Assistance Developer with 16 years of total experience in the field of Project Management and Technical Publications. I am currently working with ORACLE India Pvt. Ltd.
The following are the companies I worked for in the reverse chronological order:
Senior Team Lead - Technical Writer at Kony Labs, Inc.
Team Lead at RSA, The Security Division of EMC
Knowledge Management Analyst at SumTotal Systems Inc.
Senior Technical Writer and Team Lead at CA (Computer Associates) India Pvt. Ltd.
Technical Writer at ValueLabs
Achievements
PMP® Certified by Project Management Institute (PMI)
CSM Certified by Scrum Alliance
Certified by BrainBench in Technical Writing
Education
MMS - Master of Management Studies (MMS) in 2001 from BITS, Pilani
(A four year integrated course, equivalent to MBA, done immediately after HSC)
Certificate Course in Project Management (IT) from SCDL, India
Summary
I have proven experience in:
1. Proficiently managing multiple projects spreading across the globe
2. Managing virtual teams and co-located teams
3. Leading, managing, and mentoring team members
4. Developing DIY videos and step-by-step tutorials
5. Interviewing and recruiting candidates
6. Conducting performance appraisals for the team members
7. Excellent technical, analytical, organizational, and communication skills, for effective interaction with third party (vendors)/stakeholders and all levels of management
8. Excellent Problem-solving and Decision Making Skills
9. Expert in creating project/product documents such as Project scope, project plan, Functional Requirements documents (FRD), Software Requirements Documents, stakeholder register, lessons learnt during the project
10. Applying Agile and Scrum concepts to projects
11. Playing the role of Scrum Master for projects
12. Proficient in applying the leadership styles and skills to motivate the team and achieve positive results
13. Planning and executing projects smoothly from beginning to end within time and budget
14. Quickly learning and gaining expertise on new technologies
15. Reviewing and editing product documentation
16. Authoring User Guides, Getting Started Guides, Implementation Guides, Installation Guides, Configuration Guides, Quick Start Guides, Troubleshooting Guides, Administrator’s Guides, Online Help, API Documentation, Planning Documents, Technical Specifications, Design Documents, and so on
Skill Set
I acquired knowledge of the software tools that range from Project Management Tools, Office suites, and Technical Writing Tools. My skill set includes:
Publishing Tools
AuthorIT, Adobe Framemaker, Adobe Acrobat, Arbortext
Authoring Tools
Microsoft® Office Suite
Help Authoring Tools
Madcap Flare, Adobe RoboHelp, HTML Help Workshop, Microsoft Help Workshop, WebWorks Publisher
HTML Tools
Adobe DreamWeaver, Microsoft® FrontPage, PageMaker
Screen Capture Utilities
TechSmith SnagIt, MS Paint, Adobe Photoshop, HyperSnap
Video Recording Tools
TechSmith Camtasia, Adobe Captivate
Design Tools
Microsoft® Visio, CorelDraw
Version Control Tool
Perforce, Visual Source Safe, CM Synergy, Tortoise SVN
Project Planning Tools
Microsoft® Project and Microsoft® SharePoint Server (MOSS 2007)
Databases
SQL, Microsoft® Access
IDE
Eclipse IDE
Job Summary
ORACLE India Pvt. Ltd., Hyderabad (January 2012 till date)
I am working as a Principal User Assistance Developer in the SOA Documentation managing multiple cross-team projects. I am the Lead UA Developer for 5 documentation projects and teams. I am involved in preparing project plan, identifying stakeholders, managing the project team, managing the communications, and planning risk management. I had conducted numerous meetings with the key stakeholders to bring each of them on to the same page about the projects. I manage a team of 6 writers.
I am primarily responsible for Doc Release Management, Library Management, and Delivery Management. I also work as a Delivery Manager for my team.
My other responsibilities include developing videos, eBooks, Tutorials, and MOOCs for all the products that I work for. I have also helped other teams in developing these UA assets.
I also executed many projects for other teams. The projects include migrating the legacy documents to DITA, porting the documents to new authoring tools, creating new tool for maintaining the doc integrity, and a few more.
I implemented a task-based and scenario-based approach in the existing documents. I worked on many documents ranging from legacy documents to documents created from scratch.
KonyLabs Inc., Hyderabad (March 2010 to December 2011)
As a Senior Team Lead, I developed the interview questions and Test Papers for interview, mentored and trained the junior members, e valuated RoboHelp vs Madcap Flare and recommended using Madcap Flare as the tool for documentation. I also took the initiative of developing documentation for mobile devices and context-sensitive help for Eclipse (customized for the company) and also developed Intellisense. I worked directly with the CEO for these initiatives. I also developed videos and training sessions. I managed a team of 10 writers.
RSA, Hyderabad (October 2008 to April 2009)
As a Team Lead, I allotted and monitored work to the writers sitting in Hyderabad and Bangalore on a daily basis. I participated and evaluated the writers during the performance appraisal cycle. The writers sitting in Bangalore reported to me through dotted line. I managed a team of 8 writers.
SumTotal Systems, Hyderabad (May 2007 to October 2008)
I was involved in developing a Knowledge Management Database for the Customer Support team. I designed a decision tree solution to help support the support executives to drill down to the problem and provide solutions to the customers with a quick turnaround. I was awarded the Innovation Award for this project and effort.
CA Pvt. Ltd., Hyderabad (May 2007 to October 2008)
As a Sr. Technical Writer and later a team lead, I devised methodologies for migrating the documents from Adobe FrameMaker to AuthorIT and led this initiative for the whole company. The size of the writing team in the company was 200 at that time and the team was globally distributed. I won the Star Award for this project. I led a small team of 5 writers. I designed training courses for AuthorIT for writers who come on-board.
ValueLabs, Hyderabad (May 2007 to October 2008)
I was the first technical writer of the company. I educated the whole company about what Technical Writing is, trained the Development Teams and QA Teams about the importance of Technical Writing. I worked on product documentation and marketing collaterals for various clients and prepared short ad films for the newer products. I developed the team of Technical Writing to a team of 5 writers by recruiting, mentoring, guiding, and bringing them to speed.
Trainings
I attended various in-house trainings including:
2-weeks training on DITA and Arbortext at Oracle India Pvt. Ltd.
5-day training program on Microsoft® SharePoint Server (MOSS) 2007 at SumTotal Systems Inc.
2-weeks training on Using and Authoring in Author IT at CA
2-weeks training on Using Information Elements for Effective Writing at CA
