MADELYN C. DELA CRUZ
Virtual Assistant/ Lead Generation/ Data Entry/Admin Support
PROFESSIONAL CAREER
PROFILE
Detail-oriented and highly organized
professional with over 10 years of
experience in administrative support
and 6 years as a virtual assistant.
Proven ability to manage multiple
tasks efficiently, maintain accurate
records, and deliver exceptional
customer
service.
Proficient
in
Microsoft
Office
Suite,
Google
Workspace,
and
CRM
tools
to
streamline operations and boost
productivity.
Strong
verbal
and
written communication skills with a
focus
on
building
positive
relationships with clients and team
members.
Skilled
in
prioritizing
tasks, managing schedules, and
ensuring smooth operations in fastpaced environments. Committed to
supporting
team
success
and
achieving organizational goals.
SKILLS
Lead Generation
Travel Planning
Time Management
Admin Support
HubSpot & CRM
Calendar Management
Microsoft Office
Internet Research
Customer Support
EDUCATION
AMA Computer College
Business Administration Major
in Business Management
CONTACT
--www.linkedin.com/in/madelyn-d
72b89088/
Operations and Data Specialist (Oct 2024- Feb 2025)
Tastermonial-Califonia, USA (Part-time)
Auditing and track prescription in Shopify orders to ensure all orders
are processed and fulfilled correctly.
Maintained accuracy, avoid discrepancies, and uphold the quality
standards required for each orders.
Verifying new orders, updating relevant records, and creating
prescriptions, ensuring accurate and timely processing.
Create a new patient in MDtool Box using the patient’s information
from the Master Sheet and follow the prescription creation steps.
Ensure the complete prescription information and update in MDTool
Box.
Internal Auditor Data Entry (Jan 2022-May 2024)
A2Q2 -Califonia, USA
Support the client service teams, executive staff, and the rest of the
A2Q2 team
Communicate proactively with team members to complete tasks
Perform general administrative tasks such as data entry, filing, and
organizing documents, ensuring accuracy and completeness.
Organize and manage various projects assigned and delegate tasks
to the most suitable team members based on their availability, or
workload and to ensure never miss a deadline
Prepare Meeting Agenda and taking minutes notes during the
meeting and distributing them to relevant people
Manage Calendars and Schedules by maintaining and coordinate
schedules for the team, including arranging meetings, appointments,
and conference calls
Marketing Research/Lead Generation Support (March 2019-June 2023)
BRINC SERVICES -Hongkong (Part-time)
Search for new clients often requires managers to meet with
potential investors.
Work closely with marketing on implementation of strategies which
will drive leads into the company.
Generate marketaing qualified leads that are processed as new
opportunities and sent to the marketing team in the Airtable.
Send personalized connection requests and follow-ups to nurture
relationships and expand our professional network.
Develop list of prospects to pursue within targeted categories.
Effectively create and deliver qualified leads to the team.
Using tools like LinkedIn, Sales Navigator, Social Media, Hunter.io,
Apollio.io and Email Tester for validating emails.
Lead Generation Specialist (June 2021-May 2022)
Tahseen Aviation Services- UAE (Part-time)
Find leads and contact information for potential customers
Updating and Organizing CRM (HubSpot)
Generating and nurturing leads for the organization using different
marketing channels.
Contact potential and existing clients to schedule meetings or
appointments for consultations, follow-ups, or service updates.
Update and maintained client information in CRM software, ensuring
all records are accurate and up to date.
Conduct market research to identify leads and clients.
PROFESSIONAL CAREER
Administrative Assistant (March 2019-June 2021)
ASCENT SEARCH- UAE (Part-time)
Manages recruitment data base, and assists
managers in the selection process.
Responsible for all data entry in a timely manner
into Bullhorn system
Providing general administrative support.
Document, track, and maintained applicant
records and status of engagements in the
applicant tracking system
Assist in development of sourcing strategies
including job posting
Responsible for personnel file management
Data transfer from my calendar which has notes
from our meetings & calls to our Recruitment
System.
Some basic Wordpress/Job Board administration.
Amazon Product Research (Nov 2020-Aug 2021)
OA EXPLOSION- USA
Sourcing products for Online Arbitrage
Experience with sourcing software and tools Keepa,
Revseller, Amazon Seller Central, and Sales Rank.
Use keywords search & analysis in order to identify the
most advantageous products to sell.
Understand how keywords and search phrases play a
role in the Amazon Private Label selling model.
Organize files and input all necessary product data in
the spreadsheet provided
Calculate and analyze product costs, including ASIN,
Supplier Cost, Cost on amazon, Profit, ROI, Amazon
Fee
Demonstrate strategic, creative, and analytical
thinking when it comes to finding the best niche
products on the market.
Lead Generation Specialist (March 2019–September 2020)
RADIX FINANCIAL GROUP- Washington DC, USA
Utilize various online platforms, including
LinkedIn, industry databases, and social
media, to research and identify potential
leads in the financial sector.
Work closely with the sales and marketing
teams to develop strategies for effective lead
conversion and follow-up.
Finding contact information about Leads like
Email, Position, Phone Number, Location,
Social Media Accounts
Using tools like LinkedIn, Sales Navigator,
Social Media, True People Search, Fast
People Search, Zero bounce, Hunter.io,
Apollio.io and Email Tester for validating
emails.
Administrative Assistant (Nov 2008- Aug 2018)
SHARAF DG LLC- Dubai, UAE
Arranging Business Travel request from air
ticket & hotel booking.
Coordinated with Suppliers for office
requirements
Meeting with Vendors to negotiate pricing
and product quality & deliveries.
Maintained office supplies inventory &
anticipating needed supplies.
Meets with vendors to negotiate improved
pricing, product quality, and delivery.
Ensure all payments to supplier are verified
Maintained a liaison with suppliers to clear
any outstanding payments.
Conducts market research and updates for
competitive prices
Prepares reports for Utility Bills and
processed the payment by Finance
Department.
Ensures operation of equipment by
completing preventive maintenance
requirements; following manufacturer's
instructions; troubleshooting malfunctions;
calling for repairs; maintaining equipment
inventories
Resolves administrative problems by
coordinating preparation of reports, analyzing
data, and identifying solutions.
Call Centre Specialist (April 2004- July 2008)
SAMSUNG ELECTRONICS- Philippines
Responsible in achieving customer satisfaction
in product group assigned, able to prepare
recommendations to top management to
resolve customer issues.
Responsible in maintaining Service level in
CCC Operations by quickly responding to
customer calls, monitoring customer VOC/
complaints and giving feedback to them.
Responsible in reporting to superior about any
concern that might cause strong customer
dissatisfaction and might put the company in
bad flight.
Responsible for telemarketing sales as per
Samsung target to increase sales.
Provides first line customer service assistance
to customer through phone
Doing outgoing calls/follow up calls after
serviced.
Interact with customers to provide information
in response to inquiries about products and
services and to handle and resolve complaints.
