Madeline Seitz

--www.madelineseitz.com Madeline Seitz PROFESSIONAL SUMMARY Experienced professional offering proven success in managing global teams and helping Fortune 500 companies execute strategic marketing and communications programs in over 200 languages, across 95+ countries. Recognized for the ability to deliver exceptional results in fast-paced, dynamic environments. Key skills: ▪ ▪ ▪ Jira, Asana, Monday.com Social Media Management Digital Marketing ▪ ▪ ▪ Adobe Creative Suite Brand Strategy Content Marketing ▪ ▪ ▪ Google AdWords Google Analytics Campaign Management RELEVANT EXPERIENCE CREATIVE PROJECT MANAGER Wordbank ▪ ▪ ▪ ▪ ▪ Feb 2019 – Present Denver, CO Serve as the lead project manager for premier accounts requiring cross-functional collaboration with key stakeholders Manage collaboration with an international network of 300+ linguists and designers Spearhead an agile team of 2-3 members while managing a portfolio of accounts, keeping track of profit, revenue, and ensuring quality and SLA targets are exceeded Identify efficient and scalable process improvements to optimize workflow, resulting in a 17% decrease in COS Drive and establish processes to address and resolve customer concerns or issues around quality of services delivered BRAND MANAGER & DIGITAL STRATEGIST The Paella Club ▪ ▪ ▪ ▪ ▪ Jun 2018 – Dec 2018 Barcelona, Spain Performed consumer research to identify key brand values and areas of growth Orchestrated a comprehensive rebrand that resulted in an increase of company profits by 40% Directed marketing projects to foster brand awareness and lead generation to increase customer engagement by 60% Leveraged industry trends and competitive analysis to improve customer relationship building Improved brand image by overhauling website to enhance UX, resulting in 150% increase in website traffic STRATEGIC COMMUNICATIONS CONSULTANT Coffee Ideas, Inc. ▪ ▪ ▪ Dec 2017 – Jan 2018 Kuliapalayam, India Consulted for local business to establish areas of growth and developed achievable strategy for improvement Pioneered communications audit and collaborated with local team to establish annual communications strategy Created innovative and targeted collateral to support objectives for the annual communications plan OFFICE ASSISTANT University of Pittsburgh: Graduate School of Public Health ▪ ▪ ▪ Jun 2016 – Aug 2017 Pittsburgh, PA Provided comprehensive support for senior-level staff Managed and coordinated projects and processes in support of effective business operations Created unified messaging of public relations efforts in conjunction with communications campaigns EDUCATION & HONORS M.A. GLOBAL COMMUNICATIONS The American University of Paris ▪ Aug 2017 – July 2018 Paris, France Summa Cum Laude; courses focused on branding, advertising, strategy, visual design, and digital marketing B.A. LINGUISTICS, CERTIFICATE IN AMERICAN SIGN LANGUAGE University of Pittsburgh Aug 2013 – Apr 2017 Pittsburgh, PA ▪ Summa Cum Laude, University Honors Scholar Award, Dean’s Honor list- Publications: ▪ Seitz M., Chang, JC., Underwood E., Soudi A (2017). Changes in Provider Communication Styles in First Obstetric Visits after EMR Implementation. International Conference on Communication in Healthcare and the Health Literacy Annual Research LANGUAGES English: Native Polish: Intermediate Spanish: Intermediate French: Beginner ASL: Advanced