Madeliene dela Cruz

 MADELIENE C. DELA CRUZ Email add:- Contact No: - Personal Profile: Place of Birth: Manila, Philippines Civil Status: Single Nationality: Filipino Languages: Tagalog, English and basic Arabic Education: Bachelor of Science Commerce Major, Financial Accounting Far Eastern University- (Academic Scholar) IT Skills: MS Word, Excel & Outlook Power Point Adobe Photoshop & Reader QuickBooks & Tally – Accounting Basic Troubleshooting Salesforce Personal Profile: Diligent, responsible, integrity, trustworthy, confidential and articulate Openness to new ideas, Energetic with desire to achieve and succeed Diplomatic, Effective communicator, and Strong customer care skills Persuasive team builder, able to motivate to achieve exceptional business performance Dependable, Reliable, Persistent and Flexible Able to work under pressure Cisco Certified Sales Expert - Certification Work Experience: Study Coach – Global Learning Support (Careers Australia) November 2014 to October 2015 Provides administrative support to students Assists with the development, coordination, and implementation and activities to improve student success and activities to improve retention, course completion, graduation, and/or transfer rates. Assists students in creating study plan that is compatible with their time, abilities and availability Performs all other duties as assigned.  Maintains confidentiality of information exposed to in the course of business regarding students Communicate with trainers regarding students concern, status and progress Account Manager – Acquire Asia and the Pacific (RingCentral) September 2013 to February 2014 Works a consultant for providing Business Solutions when it comes to customizable phone systems Closes deals for new subscriptions to ensure hitting monthly revenue target/goal. Identifies each customer’s needs and wants that will be beneficial to promote business operations Provides interactive and online demonstrations for current and about to be released product features. Acts as an Account Manager responsible to ensure that clients are immediately given resolution for any plan upgrades or downgrades, technical concerns or account specification changes Guarantees potential customers are given quality service by recommending a tailor-fit suggestions. Updated existing and potential customers’ accounts real time for effective and efficient record management Ensures that all inquiries about are answered with accurate information. Undergone complex training for technical product description, operations workflow and consultative selling process. Account Manager February 2012 – January 2013 Computer Network Systems Corporation Manila, Philippines Handles public sector, enterprise and conglomerates accounts Negotiates and Requests sales quotations to suppliers/distributors. Generates Profit and Loss statements ensuring that these are accurate, complete, free from errors, consistent with client’s technical and commercial requirements, and presented in proper format and prepared in timely manner. Coordinates and Requests quotation to suppliers a solution as part of the overall requirements Coordinates with the Engineering Group for the Installation and Configuration and Maintenance to integrate in the overall Project. Prepares costing, quotations, proposal and bids. Provides proper assessment of technical specifications and generates sales quotations Provides advice to client’s request for assistance, queries and clarifications regarding products and services offered by the company, submitted proposals, and technical design and configuration; and coordinates with principal distributors to address client’s request for assistance, queries and problems. Performs company visit for scoping and site surveys Coordinates with the Logistics group to ensure timely delivery of equipment, and checks updated inventory in order to provide accurate acquisition cost of on-stock items as part of proposal preparation. Ensures that I am on top of each of my accounts Account Manager/Project Coordinator June 2011 – January 2012 Oxford Business Group Manila, Philippines Office Management and Administration Meets with the Country Director daily to discuss the daily and weekly priorities Arranges meetings Provides translation in meetings/interviews when needed Signs up all persons met/interviewed by advertising/editorial staff for relevant OBG web stories Maintains calendars, charts, reports to ensure that records are kept accurate (keeping track of all meetings of each staff, keeping the company outlook files updated, updating the barter chart and artwork collection chart weekly Makes all travel and accommodation bookings Coordinates daily schedules for Analysts when in town Provides additional assistance to Analysts when needed Coordinates the driver’s schedule, informs the driver daily on the locations of the meetings for the next day for appropriate planning Collects artwork and submits to the head office Organizes delivery of books (both to advertisers and to other contacts requested) Maintains all office supplies and ensures that the office is tidy and all business cards organized Ensures that s/he is available on phone / on line at all times, especially when staff is out of office for meetings Ensures healthy hand over transition at the end of projects and / or end of service such as: ensuring that Head Office is informed in full on all pending issues, completing and sending all requested charts, reports and other documents, handing over tasks to the appointed replacement, taking time to train the replacement, making list of the current needs, priorities and issues, making sure that the replacement is aware of all the procedures, manuals and guidelines etc. Attends exhibitions and conference to make sure that company is well promoted as a partner / sponsor Editorial Assistance Assists the advertising staff with their research (finding the largest companies within various industries, finding out contact names, researching companies’ corporate and financial information) Assists the editorial staff with their research (helping read local papers and cutting out informative articles daily, assist to find the most appropriate local analysts, assist the staff or analyst to find interesting companies/organizations/institutions within each sector for interview) Liaises with the Editorial Manager, cross checks the listings in each section of the book Finance Administration Collects all the receipts for every expense, and assists the Country Director with compiling the expense reports Ensures regular and on-time payment of all office and apartment utilities bills Liaises with the head office to receive the invoices, proof read invoices and check accuracy, send invoices to clients Works with head office to ensure timely collection against invoices - follow up with clients for payment Executive Secretary/Project CoordinatorSeptember 2005 – May 2011 Serv International Exhibition Dubai, U.A.E Manage diary of the Director Officer-in-charge in the absence of the Director Assist with travel meetings, itineraries, hotel and air ticket bookings of company employees Report all the company monthly activities to the Director and Managing Director Make quotations, invoice and receipts Prepare related documentation for submitting project tenders, bids and quotations Prepare contracts for various projects (15 Local Exhibitions & 10 International Exhibitions) Prepare memorandum and reply to all correspondence Maintain the record of clients served and projects executed Evaluate monthly lists of project and discuss with the Director which project is top priority Establish and enhance sound working relationships with clients and colleagues Perform other administrative functions that the Director requests from time to time Analyze and make some commercial decision for the company while Director is on a business trip Acted as Project Coordinator for the stands of JUMBO ELECTRONICS @ GITEX Shopper 2007 & 2006, TAG AERONAUTICS @ MEBA 2007 & Dubai Airshow 2005, SINGAPORE PAVILLION @ GULFOOD 2006, DUBAI WORLD CENTRAL @ Air Cargo 2005 Assist and Handle 15 Local Exhibitions and 10 International Exhibitions Coordinate with departments (Accounts, Sales, Workshop & Design Section) Coordinate with Exhibition Organizers and Exhibitors of various exhibitions Deal with suppliers and sub-contractors to source the best quote for various requirements Reply to all local and international clients' inquiries, Meet and assist local and international clients' requirements for exhibitions Attend to pre-operation meetings with Exhibition Organizers and different Exhibition Contractors Handle on-site projects during build-up (ingress), during the show (show proper) and after the show (dismantling/egress) Prepare summary reports on all requirements ensuring that all orders will be delivered on time to the correct exhibitors Administrative Officer June 2004 – August 2005 Choice Real Estate Consultancy Dubai, U.A.E Handle secretarial/administrative job and report directly to the General Manager & Chief Executive Officer Perform other duties and responsibilities as may be assigned from time to time Answer incoming calls Assist with travel meetings, itineraries, hotel/air ticket bookings Gather all the contacts details of the clients Assist all sales executive in finding an available property Call clients and update the payment on the property they acquired In charge in all correspondence If there is new development I need to make a summary of the property and give the report to the General Manager Provide clients with accurate information Filling and organizing documents Administrative Officer / Internal Auditor Nov.2002 - April 2004 Ocampo, Mendoza and Co. CPA’s Quezon City, Manila In- charge collecting and disbursing Petty Cash Fund Check all needed documents for the audit proper (Ocampo, Mendoza & Co CPA’S) Follow-up and collect payables from clients File documents in Bureau of Internal Revenue, Securities and Exchange Commission, Other Municipalities Do physical and actual Inventory-Act as company Auditors with regards to Accounting/Auditing Check all transactions made by clients Compose and check all correspondence Secretary to the General Manager Assistant Cashier April 2000 – May 2002 Securities and Exchange Commissions (SEC) Edsa, Mandaluyong City Receiving and referencing documents Checking & Tallying the breakdown of receipt Answer telephone inquiries